Amrutha Nandakumar Email and Phone Number

Specialise in handling corporate travel, MICE (Meetings, Incentives, Conferences, and Events) bookings, and group travel arrangements. Create tailored itineraries, manage bookings for flights, accommodations, and transportation, and coordinate with suppliers. Provide detailed travel documentation, resolve client issues, and build strong client relationships to ensure satisfaction and repeat business.

Negotiated contracts with airlines, hotels, and car rental companies to secure favorable rates. Managed ticketing and reservations, assisted clients with bookings and travel issues, and ensured compliance with industry regulations. Resolved customer complaints and maintained relationships with travel suppliers.

Oversee all aspects of airline operations, ensuring regulatory compliance and operational excellence. Lead and guide staff, including check-in and boarding agents, for smooth operations and customer service. Supervise daily tasks such as check-in, boarding, and baggage handling, ensuring safety and efficiency. Resolve escalated customer issues and manage special requests. Manage staffing levels, assign duties, and coordinate shifts. Facilitate communication between departments, ground handling agencies, and airport authorities. Implement quality assurance programs and performance metrics to enhance service quality. Perform administrative tasks, including report preparation, record maintenance, and budget management. Ensure compliance with safety and security protocols, conduct safety briefings, and manage emergency situations.

As a Customer Service Agent for an airline, I assist passengers with check-in, ticketing, and boarding procedures. I handle inquiries about flights, resolve complaints, process baggage claims, and manage special requests. My role involves coordinating with ground staff, ensuring compliance with travel regulations, and maintaining smooth operations at boarding gates. My aim is to deliver a positive travel experience while adhering to airline policies and procedures.