SIS and LMS ManagementAdminister major functions within the Student Information System (SIS) and Learning Management System (LMS), including Gradebook, Attendance, Grade Scales, Course management, academic year processes, Behavior/Achievement logs, Report Card creation, Scheduling, Class enrolments, Withdrawals, Timetable publishing, and Curriculum adjustments. Customize screens and fields as required.Data Reporting & AnalysisCollaborate with Senior Leadership and Admissions to prepare accurate student and school data reports for inspections (ADEK, KHDA, International Organizations). Use Tableau, PowerBI, Excel, and SQL Reports to provide insights into current performance, areas for improvement, and goal setting.Requirements Gathering & System EnhancementsCollect new requirements from management, deliver customized solutions, and suggest new applications/plugins to improve daily school operations. Address system issues by resolving, communicating, and escalating them as needed. Coordinate with clients/vendors for system enhancements.Examination ManagementOversee external exam entries, ensuring contingency plans are in place. Communicate exam details to staff, students, and parents. Safeguard exam papers per JCQ regulations and coordinate with teams to ensure smooth exam operations. Manage invigilator recruitment, training, and scheduling.

• Responsible for the necessary setup in SIMS related to Attendance, Courses, Start of academic year process, End of academic year process, Behavior log, Report Card creation/generation/customization, Scheduling, Class enrollments, Withdrawal process.• Manage and generate the Grade sets, assessment points, expectations, curriculum statements, reports on formative and summative performance in DCPro. Data import and export to and from DCPro.• Create/Manage user accounts and security setup• Creation/Modification of custom fields and user defined fields according to school requirement.• Work closely with Principals and Vice Principals for the creation of all kinds of student related and school reports (Performance Report, Nationality Report, Subject Performance Reports etc)• Create user guides for teachers and admin staffs with steps to perform each process• Identify, communicate, resolve, coordinate, and escalate system issues as needed• Conduct meetings with the clients/ vendors regarding new enhancements or new features• Collect/ Determine new requirements from the Management officials and provide customized solution for the requirements• Providing exceptional quality training services, including initial, advanced and consultative events• Suggest and Launch new applications/plugins to support the requirements and for betterment of School daily tasks• Analyzing the customer’s use of the application, recommending appropriate business policies and strategies• Provide technical Support for all student information system functions for end users• Assist in the development of change control processes, practices, and guidelines for new and existing technologies.. Deliver training to identify teaching and administrative staff within selected packages and with a particular focus on SIMS;

PowerSchool (Student Information System) and Moodle (Learning Management System) Administrator: PowerSchool Administrator of four ADNOC schools (Sas Al Nakhl, Ruwais, Madinat Zayed, Ghayathi campuses) around 6300 students Responsible for the necessary setup in PowerSchool related to Gradebook of teachers, and other functionalities related to Attendance, Grade Scale, Courses, Grade storing, Start of academic year process, End of academic year process, Behavior log, Report Card creation/generation/customization, Scheduling, Class enrollments, Withdrawal process, Student/Parent portal etc Create/Manage user accounts and security setup  Creation/Modification of custom screens and custom fields according to school requirement.  Work closely with Principals and Vice Principals for the creation of all kinds of student related and school reports (Performance Report, Nationality Report, Subject Performance Reports etc) Create user guides for teachers and admin staffs with steps to perform each process Responsible for student information system maintenance including backup/restore, database server, monitoring retention policies. Identify, communicate, resolve, coordinate, and escalate system issues as needed  Conduct meetings with the clients/ vendors regarding new enhancements or new features Collect/ Determine new requirements from the Management officials and provide customized solution for the requirements Providing exceptional quality training services, including initial, advanced and consultative events Suggest and Launch new applications to support the requirements and for betterment of School daily tasks Analyzing the customer’s use of the application, recommending appropriate business policies and strategies Provide technical Support for all student information system functions for end users

PowerSchool(Student Information System) and Alert Solution(Mass SMS and Email broadcast system) Administrator:Provide technical Support for all student information system functions including but not limited to scheduling, grading, enrollment, attendance, & discipline Collaborate with software/system personnel in application testing, such as system, unit, and acceptance testing methodsAssist in the development of change control processes, practices, and guidelines for new and existing technologies.Suggest and Launch new applications to support the requirements and for betterment of School daily tasksProvide minimum Programming and Testing of applications, generates results/reports and intimate them to the concerned.Responsible for student information system maintenance including backup/restore, security, system implementation, software upgrades, system configuration, and data migration. Conduct meetings with the clients/ vendors regarding new enhancements or new featuresCollect/ Determine new requirements from the Management officials and provide customized solution for the requirementsProvide accurate reporting of student data Provide training for Student Information System end users Identify, communicate, resolve, coordinate, and escalate system issues as needed Manage user accounts, security setup and custom screens. Providing exceptional quality training services, including initial, advanced and consultative eventsUnderstanding challenges of school districts and communicating with district technology personnel regarding hardware and software requirements and escalating any customer account issues to the appropriate company personnel.Gathering of information after training session and collection of feedback in order to analyze the issues and find immediate resolutions to the problems faced. Analyzing the customer’s use of the application, recommending appropriate business policies and strategies.

Al Maha Academy for Girls (Taalum group- Doha) :May 2015– April 2016Position : IT EngineerKey Duties:  Collaborate with software/system personnel in application testing, such as system, unit, and acceptance testing methods. Handling Learning Management System -Connected Learning Gateway(CLG) and School Information Management System (SIMS)Applications.-Installation, Configuration, Management and Coordination. Communicate test progress, test results, and other relevant information to management. Resolve End user incidents Coordinating with Admin Supervisors in uploading the assignments and lesson plans in Learning Management System - CLG Manage user accounts, security setup and custom screens in CLG and SIMS  Collect/ Determine new requirements from the Management officials and provide customized solution for the requirements Provide accurate reporting of student data  Interact with users via telephone and email Remote desktop management using TeamViewer and VNC Active Directory User Management W 2008 server Identify, Evaluate and prioritize end user problems and complaints. Analyze problems and formulate plans of resolution to solve end user problems Make sure all end user functionality is continuously running. Escalate level 2 and 3 tickets to respective groups. Escalate unresolved calls to appropriate support specialist/vendors. Analyze root cause of issues and implement recommended solutions. Perform daily back up operations, ensuring all required file systems and system dataAre successfully backed up to the appropriate media. Send weekly status report to the lead.

Hospital Management System(Different versions exist in many centers in India)Project NameIHM International Hospital ManagementProject DescriptionHospital Management System integrates several data sources and processes into a unified system, having different modules like HR &Payroll,Insurance,Finance,Billing,Purchase,Pharmacy,Reception,Admission etc. MethodologiesFunctionaltesting,Integrationtesting,Regression Testing,Reproducing.Role in ProjectTest Engineer.• Function Test case creation, modification and maintenance. • Test case execution and defects reporting. • Maintaining Quality Check List Documents.• Tracking Product Quality.• Reporting bug using Jira tool• Preparation of defect summery reports and Quality tracking.• Coordination with development team in bug fixing. • Prepares Test plan, Test Conditions, Test data• Prepares user manual, requirements document, release note• Provide demo to client regarding the functionality of applications• Performs requirement analysis and review of requirements• Reporting improvements required in the common group • Analyzing the issues and regenerating• Checking loading speed and data size using firebug • Project Coordination. • Performed Selenium Testing on Websites• Automation Testing using QTP and Test Management using Jira• Delivered Functional and User Acceptance Testing• Writing Business Requirement Specification consulting with BDM

Technical Support Team for IGA India IBM Tivoli Service Request Manager (TSRM) as Ticketing Tool.Lotus Notes standard client side Troubleshooting.Symantec Endpoint Protection (Antivirus) setting and Troubleshooting.Troubleshooting on IBM Non Compliance and Server Applications.Undergone training in Linux and A+ Hardware and Networking, Training in Interpersonal Communication skillsSametime chat application TroubleshootingTaking remote control using IBM Ayudame and troubleshootingCompleted certifications in following topics from IBM:• Executing Tests and Analyzing Results, Test Design• Testing applications using rational functional tester• Test Levels and activities• Test Implementation• Hardware and Software Test Technical Community• Test Process Model Overview• Essentials for unit testing• Requirement Analysis and Modeling for Test• Tool Support in Software Testing• Software Test Management • Project Management for Non-Project Managers• Networking Fundamentals,A+ Hardware and Networking

QA/Test Engineer• Strong in SDLC and Defect Life Cycle. • Knowledge on Test Plan, Traceability Matrix. • Knowledge on Functionality, Integration, and System Testing. • Knowledge of writing, reviewing and executing Test Cases. • Knowledge on Smoke, Regression, Compatibility and various other types of Testing. • Knowledge of Defect tracking toolHR management system (Labor Time, Attendance,Leave and Salary)Project NameHRMS HR Management SystemProject DescriptionIt is a Payroll management system. It is used for managing Employee Information, Leave Management, Time Management, Payroll and Reports Generation. MethodologiesFunctional Testing, Integration Testing, Regression TestingRole in ProjectTest Engineer.Responsibilities: • Function Test case creation, modification and maintenance• Test case execution and defects reporting• Maintaining Quality Check List Documents.• Tracking Product Quality.• Coordination with development team in bug fixing. • Preparation of defect summery reports and Quality tracking.• Preparation of Test Plan, UAT test case, Tractability Matrix and User Manual. • End to End testing for each modules.• Handling training sessions • Knowledge sharing within team about new learnings.• GUI Testing and testing the browser compatibility• Black box and White box Testing• Handling Test Management tools• Travelling to client location to engage with and to collect requirements from the client to ensure all processes and requirements were accurately defined.• Involved in workshops / training / presentations.• Assisting in the preparation of user and system test plans.• Providing a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.

Providing customized solution to the customer ,Designing web pages using HTML, Fixing bugs in Website Development Coding, Solving Hosting issues, Manual Testing of Websites ,Solving E-mail Hosting issues ,Solving Nameserver pointing IssuesResponsibilities:Responsibilities:o Co-coordinating the project from the initial stage to the delivery stageo Project Management in technical aspects and financial aspectso Interaction and co-ordination with the cliento Delivered Functional and User Acceptance Testing o Designing web pages using HTML (DreamWeaver)o Updating the websites using Jhoomlao Downloading & uploading the files using the file-transfer application Filezillao Fixing bugs in Website Development Codingo Solving Hosting issueso Manual Testing of Websiteso Solving E-mail Hosting issueso Solving Nameserver pointing Issues

Faculty for the following languages-C, C++, JAVA, VB, .NET, HTML. Designing database and creating customized views and functions Testing the database at user level Building Customize Business Objects in .Net with SQL Server database Guiding Software projects