Amrutha Murthy Email & Phone Number

As the Executive Director of Service Experience at NSW Department of Education, I lead the design and delivery of customer-centric solutions that enhance the quality and accessibility of support services for colleagues and stakeholders. With over 18 years of experience in experience transformation and technology, I have a passion for creating positive and meaningful experiences that foster trust, loyalty, and engagement.In my previous roles at Ipsos, IAG, and New Zealand Post, I developed and implemented customer experience strategies and programmes that improved customer satisfaction, retention, and advocacy across various channels and touchpoints. I also leveraged data and analytics to measure and optimize the performance and impact of experience improvement initiatives. I have a strong background in process improvement, technology, customer relationship management, and analytical skills, which enable me to deliver innovative and effective solutions that meet the needs and expectations of diverse customer segments.

Listed skills include It Strategy, Strategy, Management, Business Analysis, and 34 others.