Working as a consultant in Advisory (Consumer and Industrial Products and Services) under Technology Consulting

I have joined University of Buffalo in Fall 2014 to pursue Masters of Science in Management Information Management and I will be graduating in May 2015.I am looking forward to work as Data Analyst /Business Analyst for BFSI/Health care domain.

An Informatica developer +BI tools (Business Objects) certified Professional with a great sense of Personal Integrity seeking challenging assignments in Program / Delivery Management with a growth oriented organisation.

At work, I have been exposed to Informatica, an ETL (Extract, Transform, and Load) Tool for processing and outsourcing the America Express’s Credit Card information to the customers within agreed SLA (Service Level Agreement) and our capability is named as AmEx-Product Manager Component. We deal and maintain all the critical data pertaining to American Express Credit Cards. This information is stored in PMC database as Product information with a certain predefined hierarchy and all the attributes of a card are stored as Features or Groups in PMC database. Our PMC enterprise manages entire back end operations for American Express, right from the point where Customer calls in to make enquiries, to service provisioning and fault resolution on existing service. I work as an ETL developer to process and source out the correct product data to our consumers within SLA and any miss in the SLA to provide live data to our consumers can cause great loss to the America Express business and its customers. To prevent any latency, Incident and Problem management form an important integral part in our effort to reduce the errors in the application. We check the trends of incidents to identify the problem areas find root cause and analyze their impact on Business operations. Depending on severity, we liaise with Business Analysts and Delivery Manager to draw a timeline and deliver the fix.