A dedicated professional with extensive experience in Employee Resource Center Disability and Leave Services, I specialize in delivering high-quality customer service and support. My expertise lies in managing Leave of Absence (LOA), disability, and accommodations services, resolving inquiries via phone, chat, email, and HRIS and Payroll Systems. I am proficient in handling inbound and outbound calls, chats, and emails demonstrating a strong focus on Associate Experience. I am cross-skilled in multiple departments, ensuring accurate information dissemination and problem resolution. I have a proven track record of ownership and data management to optimize operations.In my roles at Amazon, I have showcased my ability to provide top-tier leave of absence, disability, and accommodation services to North American employees, resolve TT and approve COVID-19 time-off leaves for employees in India, and provide timely, accurate, and professional customer service to all customers in North America and India. I have demonstrated adaptability and versatility by being cross-skilled in two different departments, Chats and Emails, and also handling both inbound and outbound calls.With a strong background in customer handling, I have built customer trust through empathetic communication. I am proficient in HR Policy Implementation, Absence Claims Processing, and Data Management Skills. I also possess strong collaboration and teamwork abilities, as well as effective problem-resolution skills. I am proficient in technical tools like Panorama, DALI, CEM, CMM, Phone Tool, Peoples-portal, Trouble Ticketing, Microsoft Outlook, Amazon Chime, HRIS, People Experience and Technology, Microsoft Excel, and Microsoft Word.I am looking forward to leveraging my skills and experiences to contribute to your organization.