Amanda S. Email & Phone Number

• Supervised the onboarding and support processes for customers integrating various Amplify products into their technological and curricular systems.• Demonstrated strong technical and analytical skills with meticulous attention to detail, crucial for auditing, interpreting, prioritizing, and effectively communicating information in a dynamic, fast-paced environment.• Ensured consistent and transparent communication with customers and internal teams to guarantee a successful launch and delivery.• Conducted research on technical issues and delivered solutions for diverse implementation structures.• Collaborated closely with the product and development teams to communicate client feedback and requirements, resulting in feature enhancements that directly addressed client pain points.• Analyzed user data and feedback to identify key trends, leading to the implementation of user-focused improvements and updates that positively impacted user satisfaction.

• Employed a human-centered design approach to create intuitive user interfaces and experiences for a non-profit organization.• Conducted research on customers, competitors, and products for an e-commerce website, developing personas, scenarios, and user stories.• Designed wireframes, prototypes, and high-fidelity mock-ups adhering to accessibility standards.• Developed and executed usability testing procedures.• Created and maintained comprehensive usability documentation.• Collaborated with developers to ensure the delivery of high-quality products.• Worked with stakeholders to identify requirements, ensuring products were tested with customers and validated against business goals.• Developed curriculum and training programs that demonstrably improved learning outcomes for educational institutions and boosted skillsets within startup businesses.• Created impactful learning experiences with measurable results, catering to the specific needs of schools, universities, and startups.

• Lead and executed end-to-end design graphic design initiatives to align with product deadlines.• Collaborated with cross-functional teams to understand project goals and user requirements.• Expert in prioritizing accessibility to create digital experiences that are inclusive and user-friendly, adhering to WCAG (Web Content Accessibility Guidelines).• Created wireframes, mockups, and interactive prototypes that effectively communicated design concepts and functionality. Transformed wireframes and concepts into visually appealing and user-friendly interfaces.• Expert in information architecture, organizing and structuring content to enhance user navigation andcomprehension.• Conducted comprehensive user research to gather insights and inform design decisions, ensuring a user-centric approach.• Developed and refined user personas and user flows to guide the design process and enhance the overall user experience.• Iterated on user interface and experience prototypes, ensuring a seamless and intuitive user journey.

• Developed and delivered instructional materials that catered to diverse learning styles, showcasing adaptability and understanding of user needs.• Utilized effective communication skills to convey complex ideas, fostering clarity and ensuring a seamless transfer of knowledge.• Applied creative problem-solving techniques to address challenges in the learning environment, demonstrating a capacity for innovative solutions.• Incorporated feedback from students to iteratively improve teaching methods, highlighting a user-centric approach to education.• Collaborated with colleagues and participated in cross-functional teams, showcasing teamwork andcommunication skills.• Designed and implemented assessments to gauge student understanding, showcasing a commitment to evaluating and optimizing user experiences.• Fostered an inclusive and supportive learning environment, emphasizing the importance of diversity and accessibility.

Certification, Full Stack Web Development

JavaScript Fundamentals, Data Structure, and Algorithms • Developed programs using JavaScript, learned about data structures.

Master Of Science - Ms, Integrative Leadership

Data Leadership Certificate, Instructional Design and Technology Certificate

Certification, Ui/Ux Design

Completing 700+ hours of hands-on coursework, with 1:1 expert mentor oversight, and completion of 4 in-depth portfolio projects. •.

Master Of Science - Ms, Reading Specialist

Bachelor Of Education - Bed, Education