Amal Tahir Email & Phone Number

Pasadena, Ca, United States

Irving, Texas

Plano, Texas

Torrance Ca

Exceeding Customer Expectations: Create over 130 Honda client portfolios weekly, providing supportive vehicle assistance for requested services that exceed warranty restrictions.Client Documentation & Executive Reporting: Maintain client accounts with accuracy, documenting pertinent information for executive reporting, decision making and program enhancement.Supportive Client Research: Manage client expectations with follow-through, researching options to support corporate approvals. Act as a liaison between clients, dealerships and District Parts & Service Managers, advocating for client satisfaction and retention.Expanded Clientele: Assisted licensed professionals with products and supplies, specific to their business demands. Expanded clientele and increased profit through cross-selling products and solutions.Decreasing Product Returns: Decreased returns by providing customers with essential product information

La Mirada Ca

Order Processing: Process and receive sales orders from customers via phone and email. Professionally answering Customer calls and concerns for 12 locations within California and Arizona.Resolving Delivery Issues: Assisting customers with delivery issues including tracking deliveries, verify delivery time/dates and resolving complaints.Warranty Processing: Evaluate and process warranty claims directly with customers. Navigate and document information through the corporate database.Account Crediting: Research customer complaints and follow up with customers in a timely manner with account issues. Process refunds and credit the accounts when necessary.Measurement Instructions: Assist customers with measurements over the phone. Detailing instructions on dimension measurements and laying out common issues with furniture that could be quickly resolved over the phone.Training Assistant: Assist trainer with integrating new hires, teaching them the system, and improving their call quality.

Greater San Diego Area

Inbound Customer Care: Professionally answered 300+ calls daily by assisting them for flower orders or distribution.⬥ Call Screening and Transferring: Screening calls by verify customer information and directing them to the appropriate company that could facilitate their needs.⬥ Exceeded Company Goals: Reached daily, weekly, and monthly goals in record numbers in both quantity and quality aspects which brought me to be the top Customer Service Representative at ProFlowers.

Garden Grove, Ca

Negotiated Debts: Negotiated settlements for clients on their credit card debt.⬥ Credit Card Companies: Directly worked with credit card companies such as American Express, Capital One, and Bank of America etc. on behalf of our clients.⬥ Managing Accounts: Managed over 80 accounts and professionally answering inquiries about client files and accounts.

Bachelor Of Science (B.S.), Business Administration/ Human Resources

High School Diploma