General Manager
CurrentResponsible for the overall operation and success of the studio, including managing staff, driving sales, and ensuring excellent client satisfaction, including:Studio Operations: • Oversaw daily operations, ensuring smooth running of classes and the studio. • Managed inventory, equipment maintenance, cleanliness, and compliance with safety standards. • Ensured adherence to Pure Barre’s policies and procedures.Sales and Marketing: • Drove membership sales, including monthly and annual memberships, and retail sales. • Created and implemented marketing strategies to attract new clients and retain existing ones.Client Relations: • Built and maintained strong relationships with members to enhance retention. • Addressed client concerns or feedback and ensure high levels of client satisfaction. • Acted as a brand ambassador, fostering a welcoming, inclusive studio environment.Staff Management: • Hired, trained, and managed staff, including front desk personnel, instructors, and sales teams. • Scheduled staff shifts and oversaw payroll. • Conducted regular meetings and provided ongoing training and development.Financial Management: • Tracked key performance indicators (KPIs), including membership growth, retention rates, and profitability. • Implemented strategies to meet financial targets and operational goals.Leadership and Development: • Led by example, promoting a positive culture within the studio. • Stayed updated on fitness industry trends and Pure Barre practices. • Ensured all staff members are up-to-date with training and certifications.