Shan Amthabhai Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Los Angeles, California, United States

– 3 direct reports; back up for Director of Operations & Revenue– Convert a franchise into an independent hotel (conversion complete mid-2018)– Create, implement and maintain employee culture training program – Create new brand standards and conduct QPR’s weekly– Create custom VIP programs with an emphasis on return visitors– Create full Hotel concierge program with the integration of all USC Hospitality venues– Manage Game Day Lobby transformations, Executive Lounge management– Manage all guest feedback, including internal and OTA communications, and implement solutions– Manage all aspects of the PMS and CRM systems, including guest profiles– Vendor and Cost management– Inventory and Compliance tracking– Increased Net Promoter Score from 50.55 to 62.80 (achieved top 20 of Radisson’s in the nation)– Increased brand loyalty scores from 8.38 to 8.75 (increase of repeat business)– Increased overall satisfaction from 8.58 to 9.25

Los Angeles, California, United States

– Customize guest’s hotel experience – Front desk sales transactions– Support management in the day-to-day operations needs – Inventory, scheduling, and reporting– Training and Compliance– Serve as a backup to the FOM and supervised the Front Office Operations– Increased Radisson Rewards Engagements from 43.09 to 61.76