With over 20 years of experience in the telecommunications industry, I am a Program Manager at Orange Business, where I lead a team of Order Delivery Managers, Associate Project Managers, and Escalation Support team for SITA Network Service Deliveries. I manage business SLAs, SLOs, Executive Escalations, Operational Governance, and high revenue focus for the company, representing Orange Business on Sub committees and monthly Operations Performance Committee with Client and Customers.I am also a Certified Lead Implementer ISO27001:2022 - Global Security Correspondent, coordinating programs on security education and awareness within Orange Business. I hold a Prince2 Practitioner certification, a Six Sigma Black Belt, and an MBA in Project Management and Operations Management. I am passionate about delivering Outstanding Customer Experience, ensuring Operational Excellence and employee engagement.
Listed skills include Service Delivery, Telecommunications, Itil, Team Management, and 28 others.