Andrea Mugaburu Email & Phone Number

Cary, North Carolina, United States

- Designed and implemented document management strategy, including creation and delivery ofcontracts, invoicing, & data entry- Ongoing client management including scheduling meetings and communication through call, text,Zoom, & social- Direct and manage online presence & Marketing Campaigns, including website creation &maintenance, updating and managing.

Denver, Colorado, United States

- Created and maintained complex database and filing system including sensitive patient medicaldocuments, leading to a decrease in missed appointments and appointment overlaps to 0% afterimplementation- Handled scheduling for entire department keeping track of multiple calendars, including providerscheduling, clinical appointment tracking, and meeting.

Aurora, CO

- Redefined new hire paperwork process leading to 20% faster processing, and decreasing incidents ofmissing documents by over 75%- Processed new hire paperwork on 25+ employees weekly, including Background checks, insuranceenrollment and E-Verify- Took on and Modified time card collection process through a cross use of detailed spreadsheets andthe ATS.

Greater Denver Area

- Implemented strict EOD process for all aspects of the office including billing, AR, AP, and patientrecords, giving structure to daily operations and resulting in better record keeping, and detailedspreadsheets filled with useful data- Handled patient processing, including check in, running initial exam, documentation, processingpayments, AR, and.

Coral Springs

Pompano Beach, FL

- Managed AR for 140+ customers, and filed customer records while maintaining a detailed databasethat included customer records, vendor accounts, and boat inventory- Processed EOD deposits & checks into company account, and received payments through cash,check, & card- Customer service through answering phone calls, emails, and walkins- General office work.

• Assist customers in renewal of their policies
• Data Entry
• Provide excellent customer service
• Transfer calls to correct departments using a multi-line phone
• Keep sales reports and set up EFT charges
• Verify customer information and process payments

General Studies

High School Diploma