April Muilenburg Email & Phone Number

Portland, Oregon Area

*Provided first level support and incident resolution to users in a company of 5,000 employees covering six states. **Supported Windows 7 and Microsoft Office 2010-2013 including Lync **Provided assistance on a multitude of customized and third party software **Personal call volume raged from 30-70 per day in addition to responding to email request. **Provided remote support to all users via Lync or VNC

Portland, Oregon Area

*Implement, upgrade and support the following enterprise level software**Windows XP and Windows 7**Microsoft Office 2010 and 2013, Visio, MS Project, email and Outlook issues.**Third party software – Citrix, Adobe Pro XI, Hyperion, Dymo, PowerPivot, SnagIT, SPSS, Inquisit, Guardian Edge, browser issues.**Use SCCM for new Windows 7 deployments as well as assist in migration of desktops from XP to Windows 7.*Work with Executive Administrative Assistants as to what equipment purchases would be of benefit to their departments.*Work with staff from Salem – Windows 7 migration, Print Server replacement, eDiscovery, specialty software installs, getting desktops unshunned after reimaging.*Move user’s computer and phone system and configure network connectivity at new location if needed.*Troubleshoot hardware issues (motherboards, power supplies, monitors, video cards) – fix issues when possible and issue Break/Fix procedures when needed.*Troubleshoot printer issues as well as LAN and Wi-Fi issues*Use the CA help desk ticketing software to maintain documentation on completed support calls.*Work with a very diverse group of end users

Portland, Oregon Area

*Responsible for overall desktop and server level security **Kaspersky antivirus **GFI Languard patch management **System hardening **Local desktop firewall rules*Responsible for product recommendations and when to upgrade existing software and hardware.*Responsible for implementing new servers and desktops and the migration of older desktops to other users or process them for the removal from production.*Responsible for processing help desk request **Hardware issues **Printer issues **Network connectivity issues **Active Directory permissions and account creation*Uploading secure content to various external SFTP accounts*Creating local SFTP accounts for customers based on account manager requests **Assisted customers who had issues connecting to the SFTP server

Canby Or 97013

*Implemented and upgraded the following: **Microsoft Windows (NT-2008) **Microsoft Office (XP-2010) **Google Apps and other third party vendors*Designed, implemented, and supported the security of servers and desktops via group policies, antivirus and patch management.*Recommendation network design and the procurement of servers, desktops and software.*Performed equipment installations, relocation, and upgrades as required.*Recognized and identified potential areas where existing policies and procedures require change.*Evaluated, recommended, implemented and upgraded enterprise level software*Developed and provided group and individual training.*Identified system problems and suggest modification or alternative resources to solve problems.*Server administrator – installed, upgraded and administrated Windows 2000-2008 servers.**Active Directory, DNS/DHCP, Group Policies.*Exchange 5.5-2003 administrator – installed, upgraded, created and deleted user mailboxes.*File storage administrator – managed storage limits, restored accidently deleted user files.*Backup administrator - Computer Associates ARCServer and Symantec Backup Exec.

Bachelor’S Degree, German Studies

Overseas Studies Program: 2 semester in Graz, Austria, focus was on German language, literature and culture.

Project Management