Aurelius Mukuna Email & Phone Number

Nairobi County, Kenya

Kinshasa, Democratic Republic Of The Congo

• Led strategy design and implementation that included new account contracting, TMC database and relationship management, SEO and digital marketing outsourcing as well as KNR prospecting and business case within the.
• Reviewed team member recruitment approach, JDs and SOPs to support performance planning and management which facilitated a smooth transition period for the team and curbed the high churn rate which was impacting.
• Implemented a pricing strategy that enables us to maintain our rate positioning while leveraging on market trend insights to determine when to apply flexibility to win over new business while keeping entry level room.
• Oversaw team recruitment, onboarding, relevant training and performance accountability discussions to deliver the quick performance turnaround and stability.
• Leveraged on Hilton brand campaigns to drive loyalty enrollments, win over new business at a lower cost. Also negotiated digital marketing and pring media partnerships to deliver desired visibility results with minimal.
• Formed and maintained relations with a group of Event Management companies to drive MICE referrals to our hotel leveraging on the existing commission policy and the Hilton Honor for Event Planners and Bookers.

Nairobi, Kenya

• Designed and delivered a RevPar strategy by bring back lost accounts and developing new account to turn around MPI from 59 YTD June 2021 to finish the year at 115. Delivered RGI performance from 74 YTD June 2021 to.
• Negotiated credit and rate relationships with strategic volume accounts to ensure security of base business which allowed for shift of focus to rate optimization.
• Current lead and custodian of all revenue forecasting and budgeting working files including summary document, presentation and other reference files. Supporting Financial Controller in cost forecast and budgeting.
• Maintained a consistent progressive growth on MPI, ARI and RGI to deliver performance above the Primary and Secondary comp set, and the market performance which remains true to date.
• Delivered the highest ever revenue performance in FY2023, beating the record set in 2018 when the property had just finished it’s ramp up.
• Built and sustained strategic relationships with international travel management consultants managing corporate travel while leveraging support from Radisson Global Account Managers to ensure full conversion of all.

Nairobi, Kenya

• Steered activities related to efficient management of key accounts, establishment of KPIs, and attainment of set objectives.
• Devised and implemented the volume strategy successfully sustaining MPI performance above 118% against primary competition set from Jun 2018 to Feb 2020.
• Administered regional business development and acquiring strategic accounts in Eastern Africa thus generate additional MICE business worth $110,500 net revenue.
• Turned around the performance of two account managers (direct reports) on PIP as of June 2018; both consistently maintaining performances above the 85% threshold on revenue target achievement thereafter with no other.
• Delivered 18% RevPar uplift through sustained business mix review, proactive performance management and cross-functional collaboration initiatives such as joint sales calls, prep meetings, and change of hats role play.
• Achieved 100% employee engagement score in the semi-annual independent surveys for entire period as Assistant Director of Sales; credited to a hybrid inclusive, coaching and feedback based leadership style and.

Nairobi, Kenya

• Conducted training need analysis, departmental training planning and personal development plan rollout in consultation with the Learning & Development Department.
• Administered trainings and chaired change management meetings for the Sales Department under guidance by the L&D department and the IHG Brand Standards.
• Oversaw team role play activities including simulations for sales call conversations at different phases of the sales process, objection handling, handling difficult clients, root cause analysis for problem resolution.

Nairobi, Kenya

• Liaised and negotiated a record setting deal worth $285K still remains the ever largest single event contract 10+ years running.
• Uncovered client needs and requirements to develop value added propositions and tailored business solutions meeting and exceeding set expectations and being the leading performer for 4 years in a row:✓ 2017.
• Steered activities related to efficient management of key accounts, establishment of KPIs, and attainment of set objectives.
• Headed operations ensuring efficient regional account management by developing and maintaining professional relations with key accounts across Eastern Africa and the Middle East including international travel for.
• Developed insight and leveraged in-depth product knowledge to capitalize on brands’ unique selling points for product differentiation and influence customers’ perception of value-for-money.
• Engaged with stakeholders to deliver excellent customer service and maintain professional relationships.

Nairobi, Kenya

• Led the first team of 6 corporate sales executives tasked with introducing Fiber Optic Connectivity for Corporates and SMEs increasing signup revenue by an incremental 59%.
• Restructured client on boarding through instalment packaging for Fiber Optic installation to break the entry barrier which increased monthly signup numbers by an incremental 128% between April 2010 and May 2011.
• Oversaw development of detailed forecasts and budgets and set-up of revenue and cost targets in line with company goals.
• Supported, coached, and motivated sales team to achieve a proactive and aggressive sales culture through personal accountability to the team.
• Communicated vision and strategic direction to gain individual and team buy-in. Built strategic relationships with key decision makers to support the sales team in gathering market intelligence and improving.
• Devised and deployed corporate sales team monthly performance incentives and rewards to promote talent management.

Nairobi, Kenya

• PERFORMANCE RECORD:
• Awarded sales person of the year 2009 with 127% overall target achievement.DUTIES AND RESPONSIBILITY:
• Pre sales Activities:Client prospecting, brand pitching, customer needs analysis, value proposition, negotiation, contracting and facilitating remittance of requisite payments.
• Field activities:Sales exhibitions, presentations at product seminars and client meetings for feedback and crossselling and upselling opportunities.
• Market Research:Market surveys to gather relevant market intelligence to identify potential areas of weakness for competitors while assessing opportunities and advising the relevant teams to influence management.
• New Account Set up and Management:Account creation on CRM and initial client management and after sales service for the first 3 months of closing of a sale with the objective of ensuring adherence to SLA and.

Bachelor Of Commerce

Diploma In Aeronautical Engineering