Understand the Clients Business Process• Collecting the requirements of the client• Analyzing the requirements with respect to SAP CRM• Involved in the CRM Base Customization.• Configured Business roles• Configured Marketing process including- Marketing Calender,Campaign,ELM• Configure sale process-Lead.

• Understand the Clients Business Process• Collecting the requirements of the client• Analyzing the requirements with respect to SAP CRM• Involved in the CRM Base Customization.• Configured Business roles• Configured Marketing process including- Marketing Calender,Campaign,ELM• Configure sale process-Lead.

• Understand the Clients Business Process• Collecting the requirements of the client• Analyzing the requirements with respect to SAP CRM• Involved in the CRM Base Customization.• Configured Business roles• Configured sales process including- Quotation, sale order• Understand the Business Process.• Provides ongoing application support.• When an issue comes diagnose, analyze and solve the issue.• Performing the Gap Analysis of the existing configuration and development.• Participating in the pre-upgrade and upgrade activities, testing scenarios• Perform on deployment for the new requirement and for the new updates.• Perform testing for the newly deployed applications updates.• Handling tickets based on the priority without crossing SLA.• Monitoring the job.

• Involved in requirement gathering, meeting with client team & preparation BRS Document and Blueprint .• Customised the system as per client requirement.• Customised transaction type with control attribute.

• Involved in requirement gathering, meeting with client team & preparation of Blueprint & Process documents, FAT Documentation.• Providing training to end users, preparation of User manual.• Worked closely with Technical team for development of client specific requirements. • Base Customizing Service Agreement, Service Contract, Service Order.• Configure Status profile and Authorisation code. • Organization, Partner, Action Profile, Date Profile, Text Determination as per the scenario. • Configure the Product and Pricing.• Configure the CRM Billing.• Maintained business role & authorization roles for accessing web UI.• Customizing of navigation bar profile for business role screen.• Web request creation, request category, test integration with EP portal.• Handling Change Request’s and Incidents raised.