- Validate Data security and Sharing rules in Salesforce. Tested Users, Profile, Role hierarches and permissions sets as per user profile.- Tested Salesforce Mobile app, Salesforce standard object, custom objects, custom fields, page layouts, custom Tabs, Reports, and various other components as per application requirements.- Tested Field Service Mobile (FSM) application which is integrated with the Salesforce.com- Validated workflow rules, approval processes, and validation rules.- Created Test scripts, Test cases, executed Test cases and logged the defects in JIRA.- Interacted with Developers, Project Managers and Clients to resolve issues.- Regularly participated in Technical and Use Case review meetings for various functionalities in the application.- Involved in User Acceptance Testing- In charge of preparing & reporting monthly financials for projects under a program and creating presentation decks for management reviews.- Define quality standards and metrics for the project and work with all stakeholders to ensure that the quality metrics are reviewed, closed, and agreed upon.

- Responsible for analyzing System requirements, Business requirements, Application design documents, application interface design documents and high-level design documents.- Worked with the Design/Architecture team in understanding the feature requirements and implementations.- Created a list of milestones and checkpoints and set measurable criteria to check the quality on a timely basis.- Responsible for creating test cases based on all the requirement documents, maintaining the requirement traceability matrix, Preparing Test strategy for different scenarios as per release schedule and planning the Test execution.- Acted as liaison between the test team and the business by sending crisp and clear status to the higher management.- Review status reports from team managers and make sure appropriate actions are taken accordingly.- Created and defined various Contingency and Risk assessment plans. - Prepare daily Execution status reports, defect analysis, test summary report and sign off documents.- Direct interaction with clients for testing issues and test progress reporting.- Reporting and managing defects in JIRA.- Attending defect calls and following up defects for quick resolution.- Regression testing once a bug is fixed.- Responsible for entering the entire defect in defect tracking tool and updating the status with developer’s coordination.

- Facilitated the daily Agile activities like Stand-up’s, Refinements, Readiness planning and Retrospective with onsite, offshore, product and process teams.- Created and reviewed detailed business process flows with the business, technology teams and vendor teams.- Created various project related documentations like the Project plans, Status reports, Action logs and Presentation decks, SRS, use cases, Data mappings, measuring metrics and wireframes for customer facing web pages. - Worked with multiple technology teams and have a good understanding of the inventory, billing, order-entry, and service assurance. - Facilitated scoring and claiming sessions with both the business and technology teams.- Adept at facilitating JAD sessions with cross-functional teams to resolve architectural issues and get consensus on integrating applications.- Worked with the business and agents to perform and coordinate User Acceptance Testing (UAT) and Conference Room Pilot (CRP) efforts. - Handled client escalations and resolved them in a timely manner.- Met regularly with the different stakeholders to give updates on the development status of the features of the new cost estimation tool.