Abdul Mumin Email & Phone Number

London Area, United Kingdom

Led testing efforts as the Head of Testing for the EVA project, overseeing integration testing developed by third-party vendors Novatech and Patchworks. Collaborated closely with various business departments to ensure alignment with business requirements for the new product. Conducted testing of retail POS hardware and software. Providing weekly progress updates to the project team and stakeholders.• Created and managed the test plan throughout the project lifecycle• Conducted regular meetings with developers and testers• Managed technical issues/bugs, ensuring these were resolved promptly

London Area, United Kingdom

I worked closely with the technical delivery team to ensure the smooth rollout of new services and products through testing. I confidently handle escalations for the 1st line support team, as well as executing numerous small projects alongside my BAU responsibilities.• Responsible for Change management process & leading CAB meetings.• Management of the on-call rota, created myself via MS Teams shifts feature.• Administration of Microsoft services, Azure, O365, Exchange, Teams, SCCM.• Jamf Pro, Mac OS and iOS app deployment and management.

London Area, United Kingdom

Managed the installation and configuration of retail store networks worldwide, deploying Cisco Meraki routers, switches, access points, and servers. Key tasks included Meraki administration, network setup, and device configuration. Collaborated closely with the network provider (Colt) to facilitate Fibre and DSL line installations and performed thorough hardware testing post-upgrade. • Held weekly progress meetings with the project manager and stakeholders.• Created and provided detailed documentation for third-party engineers to carry out installation for remote locations.• Conducted audits of existing hardware for all retail stores in scope.• Managed the decommissioning of old network hardware while overseeing asset management.

London, United Kingdom

• Office 365 Administration and account setup• SystemOne (NHS) user support and server management• Autodesk licensing Administration and software installation• Adobe Product Licencing Administration• Secure Envoy setup and Administration• Active Directory Administrative groups and accounts• Creating new user accounts/admin accounts • Cisco Unified Communications Manager, assigning extension numbers and call groups• Skype for Business deployment and configuration• Point of contact for the manager to visit users with escalations• Callisto monitoring and reporting • Updating documentation within System Center Service Manager Portal• Providing training to 1st Line support analyst’s• System Center Configuration Manager management and deployments• Creating PowerBI wallboards and reporting for senior management• Microsoft Surface Hub support• Providing 2nd/3rd line support • Creating technical documentation for new products and services

London, United Kingdom

• Ensuring end-user support is met in a professional and efficient manner, and faults are dealt with effectively• 1st & 2nd line support for Premium users and VIP's• Manual application installations via CMD and VBScript• SCCM package deployments• Beta tester for Microsoft Office 2013 rollout and Blackberry Enterprise Server 12 • Building Windows 7 Desktops and Laptops• Good for Enterprise configuration on Apple and Android devices• Mobile Iron configuration on corporate iPads• Citrix and RSA support• Logging incidents for external vendors and 3rd line support• Liaising with external vendors and support teams• Creating knowledge base articles and uploading them to SharePoint• Assisting team members with more technical faults• Reporting faults with new build updates to the Windows build team• Supporting Bloomberg and other market data application faults• Configuring VoIP telephones• Decommissioning old hardware and securely erasing banks data on hard drives/Blackberry's

London, United Kingdom

• The first point of contact for Treasury traders and VIP’s• Installation and support of all applications• Supporting Market Data applications. e.g. Bloomberg, Reuters• Setup and support for new starters, 1-2-1 support. e.g. Application installs, drive mapping, printer mapping, email set up, requesting new applications and permissions• Building Windows 7 Desktops and Laptops• Logging incidents using Service Now system• Configuring Blackberry devices and creating BES 12 accounts• Configuring iOS devices/Good Technology, providing support and training• Bloomberg keyboard, b-unit and software installations• Providing post moves support• Supporting users in over 30 regional offices across the world• Creating new user accounts in Active directory/setting relevant permissions• Adding permissions to users Microsoft exchange accounts and mailboxes• SCCM package deployments

London

• Rolling out Windows 7 for front and back office users. e.g. Traders, HR, Managing Directors, Directors and VIP’s• Obtaining user sign off forms• Configuring multiple Excel add-ins and testing to ensure they function correctly• Providing user training of the Windows 7 operating system/document locations• Adding users to the correct Windows 7 application groups• Cleaning up users XP profile before logging into Windows 7 for the first time• Building and configuring like for like hardware to Windows 7• Manual back up of user’s profile data, printers and network drives• Received excellent feedback on user surveys• Deploying Thin Client to users with Virtual Sessions• Deploying Workstations, Desktops and Laptops• Installing user applications on migrated Workstations, Desktops, Laptops and Virtual Sessions• Remove and cleanse legacy hardware• Provide post-migration support• After hours preparations for migrations the following day

London, United Kingdom

• Providing desktop support to the front, back and middle office users• Installation and support of key trading applications• Supporting Market Data applications. e.g. Bloomberg, Reuters, Fidessa• Setup and support for new starters, 1-2-1 support. e.g. Application installs, drive mapping, printer mapping, email set up, requesting new applications and permissions• Building Windows XP and 7 Workstations, Desktops and Laptops• Installation and configuration of new trading hardware e.g. Workstations/Laptops• Working chronologically using the in-house logging system• Configuring Blackberry devices• Configuring iOS devices, providing support and training• Bloomberg keyboard, b-unit and software installations• Multiple monitor and workstation configurations, with KVM switches• Providing post moves support• Supporting users globally across the world

London, United Kingdom

• Installation and configuration of new hardware• Video conference set up and configuration• Building Windows 7 and XP machines• Bloomberg kit removal

London, United Kingdom

• Maintaining and updating EPOS systems including business PC’s, printers and laptops• Installing new hardware and applications• Maintaining private network and making sure antivirus is up to date• Troubleshooting hardware related issues• Replacing redundant hardware

London, United Kingdom

• Making appointments of customers for showroom viewing• Dealing with customer enquiries and handling and complaints• Creating spreadsheets to input stock data• Photographing images to upload to stock catalogue• Scanning documents and filing accordingly

London, United Kingdom

• Desktop and laptop hardware repairs• Application installations• Mobile and PDA repairs• Sales assistance and cashier, end of day sale takes• Mobile phone unlocking and programming• Maintenance of the private server, firewall, Internet cafe desktops and printers

Bachelor'S Degree, Forensic Computing

• First Year: Modules studied and passed including Database Management Systems, Introduction to Law and Legal Skills, Programming.

Information Communication Technology, Avce Double Award

CompTIA A+ Essentials, CompTIA A+ Practical Application. MCDST - Microsoft Certified Desktop Support Technician. AVCE Double Award.

High School

9 GCSE’s graded A-C, including English, Mathematics and Science.