Angelica V. Email & Phone Number

Austin, Texas Area

Manages a team of 25+ reporters ensuring metrics are aligned with the Clinical Data Reporting objectives Performs monthly 1x1's to discuss individual training needs and goalsConducts Performance Reviews to evaluate accomplishments as well as areas for development every 6 monthsAssists with training new hires as needed, demonstrating the objectives for reportingCommunicates with customer care specialists, genetic counselors, lab scientists, and engineering ensuring all data is precise and accurate for reportingResponds to emails and inquiries from all levels of the organization in a timely, friendly, and professional manner creating positive connections within departmentsReviews test reports for accuracy of patient information and test information maintaining HIPPA ComplianceAccurately document and update patient accounts with all information received and all actions taken

Austin, Texas, United States

Austin, Texas, United States

Dallas/Fort Worth Area

Communicated with patients regarding The Pill Club telemedicine services for contraception and women’s health maintaining HIPPA complianceWorked with pharmacy and medical professionals to ensure communication is fluid and clear among patients Identified and mitigated potential patient inquiries and concerns for medical and pharmacy teamsManaged patient data through a proprietary patient management databaseTrained new hires in patient care services provided through The Pill Club

Richardson, Texas, United States

Prepared and designed art show installments and supervised the gallery aiding students and professors in the facilityOrganized art studios for classes and maintained order of supplies and studio equipment

Allen Outlet Mall

Ensured deposit, registers, and safe were 100% accurate while executing opening/closing proceduresTrained associates in company's BE NICE customer service approach to ensure customers experienced satisfactory serviceCollaborated with the management team in executing day-to-day operations of the storeCataloged performance numbers in finance logs and budget sheets on Microsoft Excel at closingPerformed audits on shipment and created inventory control documents in account for loss of merchandise

North Park Center

Exceeded store’s sales goal by 160% on Black Friday, which resulted in our store being #1 in the nation of all FPS locationsAppointed associates to assigned tasks ensuring KPI goals were being met by 100%Facilitated in the closing of the Puma store location and managed transfers of all product to stores across the nation

Allen Outlet Mall - North Park Center

Maintained and ensured visual standards of the store met expectations and executed opening/closing proceduresExceeded store’s average transaction value goal by 110% to meet target salesIncreased key performance indicator by 30% while implementing the company’s customer loyalty program Consulted with up to 50 customers daily to determine needs when selecting and purchasing products to ensure customer satisfaction Integrated the company’s BE NICE customer service approach when consulting with customers dailyFacilitated customers in explaining product features and benefits to ensure needs and expectations were being met

Richardson, Texas, United States

Assisted Inventory and Surplus control by scanning and documenting immobile assets in all departments of the UniversityConsulted with Inventory Management in executing the documentation and tagging of assets on campus