Mafalda Viana Lopes Email & Phone Number

Lisbon, PT

Lisbon, Portugal

Review and address HR inquiries, escalating intricate cases to relevant departments when necessary.Manage work hours, overtime, and leave records, and resolve discrepancies.Train employees on time-tracking systems and policies.Creation of Know-how manual (Portugal)Expertise in SAP SuccessFactors and Kronos.Manage confidential data in compliance with.

Lisbon, Portugal

Address employee inquiries on HR policies, benefits, payroll, and employment mattersManage employee data, time and attendance systems, and payroll processingIdentify operational efficiency areas and enhance HR service deliveryProvide guidance and training on HR systems and processesEnsure policy compliance, data accuracy, and privacy regulations Analyze HR.

Lisbon, Portugal

Respond to inquiries via chat, email, or telephone channels while following operational procedures;Analyze queries from corporate clients, partners, and customers to determine the best way to resolve them;Adapt existing processes to find alternative solutions or escalate critical or more complex queries to the next tier of support;Respond to and resolve.

Lisbon, Portugal

Provide personalized and excellent customer service to members of a private club specializing in luxury holidays;Assess the customer's needs and answer any questions clearly and accurately;Analyse the customer's booking and check that all details are correct;Assist before, during and after the trip;Resolving customer complaints by telephone, email or.

Lisbon, Portugal

Lisbon, Portugal

Internship provided by IEFP (Employment and Vocational Training Institute in Portugal)

Lisbon, Portugal