Amanda Brodeur Email & Phone Number

United States

Westboro, Ma

• Customer facing Project manager responsible for implementation of Loss Prevention exception based reporting software and Sales Audit Software• Work with retail customers in Loss Prevention and IT departments throughout the project lifecycle. Manage internal project team including technical, integration, product consulting, training and quality assurance resources.• Planned, organized, and led multiple active concurrent software projects with durations ranging 3-12+ months and budgets from 10k-400k• Permanent Project Management assignment to one of department’s largest accounts. Customer is an international government retailer using both Sales Audit and Loss Prevention Software. • Responsible for managing multi-phased implementation of Web-based Loss Prevention software for large retail customer. Rollout included a Beta upgrade coordinated with internal R&D department and external vendor for case management integration. • Developed and updated project management documentation standards for project plan templates, business requirements templates, meeting agendas, project task tracking, budget tracking, and resource scheduling.• Trained and mentored international project management staff on Project Management Methodology and Standards.

responsible for IT infrastructure projects including datacenter, network, voice and Deskside.Responsible for 25-30 active, concurrent projects. Implementation costs range from 5K – 40K and internal project teams range in size from 1-10 resources on average.Plan and manage demand requests from customer from initiation to close including requirements gathering, solutioning, contract writing, planning, implementation, and close out.Participated in committees for the revision of Program Management office templates and forms and for the implementation of the Merger & Acquisition / Office Move project management process.Project managed an office move, which included the move of a 100 server datacenter

Member of the Program Management Office for the North America region as part of the planning and implementation of a Global Infrastructure agreement with the Siemens customer Authored the Program Charter for the North America Region Coordinated and assisted in the development of the Program Management Plan for the North America Region, including process development for risk / issue / dependency management, escalation process, and action plan management Assisted in the planning and coordination of Program workshops for stakeholder management , risk / issue management, WBS and schedule planning, and coordination with internal departmentsPlanned and facilitated monthly onsite meetings with the customer for service delivery management and program execution and management. Responsible for agenda planning, issue and action plan resolution, and all ongoing follow up, SharePoint site collection administrator. Document and site management responsibilities.

Work with team of salespeople, under direction of VP, in managing and controlling the Sales Process, with the overall target to generate and maintain a healthy sales pipeline, ensure alignment with strategic portfolio elements, and prioritize deals and quality manage.Work with company software tool for sales account/opportunity identification and tracking/reporting to improve and ensure data accuracy. Coordination of accurate reporting for executives, also in coordination with headquarters in Germany, as pertaining to global sales approach.On-going administrative support for yearly company sales training conference - pre-work activities, as well as onsite assistance. Pre-work activities include web-conference training coordination, invite and communications distribution, participation verification, organizing online posting of training materials, etc. Worked with Sales Operations on monthly sales database data accuracy reporting; this involved generating a monthly report in which I analyzed sales account and opportunity data, including following up with salespeople to verify possible data discrepancies and to have information updated as needed. Later worked on the Lean Six Sigma data accuracy project which refined the existing process - received yellow belt certification.

Co-authored the initial operations manual used by all employees at Niles with the VP of Operations. Assumed the role of editor/writer for the corporate newsletter.Creation of various marketing materials including flyers, brochures, newsletters, letters, etc. using Microsoft Word, Publisher, and Adobe Illustrator. Performed bookkeeping, general Accounts Payable tasks, and data entry, as well as general office management.Assisted in the server and workstation upgrade of the MAS 90 client software to Mas200 on all accounting, sales, dispatch, and management workstations. Assisted in the workstation upgrade of Virtual Control Room, a dispatching software system.Performed exporting of data from Mas200 via Crystal Reports to Excel, modified data as necessary, and imported data back into Mas200 database.Designed custom reports using multiple data sources to create a single point of reference for management.Created a custom database using Microsoft Access for the Dispatch department that simplified report creation and greatly improved accuracyCustomer Service handling incoming calls and customer needsCoordinated with technicians and vendors the installation of a new phone system.

Responsible for the auditing and proper handling of scrap materials from the manufacture of passenger side air bag inflators.Utilized MS Access custom database to accurately record data from all production shifts. Allowed auditors and productions managers to increase efficiency analyzing data.

Bachelor Of Arts (B.A.), History, Latin, Ancient Greek

Education record