Anne Mwende Email & Phone Number

Nairobi County, Kenya

 Presenting and driving products and services to potential clients Identify customer needs and recommend sales volumes drive. Organize and manage medical camps for the clinics.

Nairobi East Ward, Nairobi County, Kenya

 Managing chronic patient treatment plans Overseeing clinic operations and staff duties Keeping medical professionals informed about healthcare administered at the clinic.

CBD Division, Nairobi County, Kenya

 Overseeing clinic operations and staff shifts Keeping medical professionals informed about healthcare administered at the clinic. Design and implement business strategies to help the clinic meet organizational goals. Manage staff by assigning and delegating tasks as needed Develop protocols and procedures to improve staff productivity

Nairobi County, Kenya

 Handle clinic’s routine operations. Create and execute clinic related human resource and finance objectives and customer service. Guide and support participation in patient care delivery regularly. Manage facilities, equipment, supplies, personnel, and resources in relation to cost containment. Execute clinical administrative policies and initiate.

Nairobi

 Assist in the formulation of targets for individuals and teams. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Answer questions from staff and provide guidance and feedback Anticipate escalation and take over calls when needed Devise ways to optimize procedures and keep staff motivated

Nairobi

 Manage support center for Kenya and Uganda Manage daily call center operations. Dealt with customer issues in a courteous manner. Implemented customer quality procedures. Provided support with all call center activities. First call resolution for inquiries and follow up calls Ensure that technicians are assigned as per the logged in problem and all.

Nairobi

 Build and maintain provider network under Britam General Insurance, Linda Jamii Micro product. Introduce, Recruit, negotiate contracts and train medical providers for Linda Jamii Manage a group of trainers on Linda Jamii System