Am Winters Email & Phone Number

San Diego, California, United States

Serves as the subject matter expert and primary support liaison between the company and the customer. Responsible for resolving complex customer-related software issues (system performance, feature functionality, system configuration/setup, permissions, errors, etc.) associated with Trimble’s construction accounting and project management software as well as other point solutions.Utilizes Salesforce Service Cloud tools such as Omni-Channel, Service Console Case Management, and Knowledge Base to document troubleshooting steps and improve efficiencies for future inquiries.Maintains a clean and up to date sandbox environment for testing and troubleshooting during case resolution.

San Diego, California, United States

Managed full cycle accounts payable for a comprehensive construction company specializing in design, manufacturing, and installation of exterior wall systems. Utilized Quicken, Vista by Viewpoint, and Excel. Compiled data and reports to present cash flow projection analysis and predictions to c-level executives.Maintained company and vendor master records including purchase orders, invoice data capture, general ledger coding, approving invoices, and posting payments.Collected $45k in vendor discounts for FY 2020.

San Diego, California, United States

Managed the Tier I Helpdesk Support team of 8 that triaged and resolved I.T. incidents for over 600 local faculty user’s hard/software solutions plus remote support to 3000+ domestic and international end users.Executed an I.T. transformation project that successfully completed: the consolidation and decommission of local servers replaced by cloud hosted servers and the migration of 500+ analog phone lines to a new cloud VOIP system. Knowledge expert for a range of I.T. services including LAN/WLAN connections, Windows Active Directory, video conferencing, TCP/IP for network printers, system imaging & RAM upgrades, audio/visual support, and mobile enablement for various apps. Proficient in Desk.com, Help Desk Authority for support services.Developed campus wide security policies based on best practices designed by the SANS Institute.

San Diego, California, United States

Analyzed data to identify inconsistencies within administrative and proprietary medical software applications.Developed macros using Visual Basic for data collection and specialized reports used to improve patient outcomes.Responsible for internal and external customized reports used by multiple hospital departments, corporate executives, professional practice evaluations, San Diego County EMS and Advanced Life Support. Responsible for assigning ICD diagnosis codes, CPT procedure codes, and Evaluation and Management codes accurately and completely to ensure optimal reimbursement and coding quality within an Emergency Department.