Works closely with County Commissioners, other County elected officials, County departments, and other regional and State partners to lead coordination of OCRA’s HELP program for participating municipalities. This role will provide a significant impact on community development for Kosciusko County.

Working to create improved internal controls due to rapid growth of the company to ensure an excellent customer experience and thus improving the bottom line.

Mission: Fulton County H.O.P.E. strives to be the driving force in providing awareness and education to the residents of Fulton County regarding resources as well as provide pathways to accessing those resources.

Place the needs of our members firstProvide leadership to affect positive changeRecognize and respond to our community's needsProactively present our community to othersStrive to achieve excellence in performanceDisplay integrity of purpose and actionEncourage and engage in cooperative relationships to achieve optimum results

Seek out new memberships.Provide customer service for current members.Obtain strategic alliances with key members in community to ensure certain resources are available for the Chamber.Create programming related to ensuring members feel they are gaining value out of their membership such a Business After Hours & Lunch & Learns.Create programming for & manage the HR Roundtable for the Industry partners.Create new programming, services, ect. to set Chamber apart from others. Attend key events in the community to be the face of the Chamber & share Fountain Inn’s story.

I worked to fulfill many different tasks related to the life cycle of a customer & helping fine tune the Customer Service Dept. These tasks included: working with all staff to create policies & procedures that would make the program more efficient, taking orders, working with production to fulfill orders, create paperwork for orders, obtaining freight quotes to choose carriers for orders, handling customer complaints, meeting with & obtaining freight relationships, managing customer service staff among other duties.Accomplishments: -Gained customer loyalty in a short time- Took the existing Customer Service Dept. out of it's existing Dept. & set it up as it's own entity-Gained multiple freight company discounts to ensure more affordable freight rates-Helped to manage conflict & company morale by creating an open door policy of communication

My job was to assist seniors in planning for their retirement by filing any holes in their portfolio with a product I had to offer.In addition, I assisted seniors in the customer service role by addressing any issues that arose from the products they had already purchased.Accomplishments: -Gained customer loyalty in a short time- Addressed & solved a long standing issue with a product one of our seniors was sold. This enabled her to gain the money needed to keep her mother in a NF

Answer phone calls from members regarding a variety of issues which needed to be resolved such as balance inquiry, problems with Debit/ATM cards, problems with purchases made, fraud, explanations of the posting of purchases, complaints regarding SC Telco, loan/membership questions, CD questions, among other issuesAccomplishments:-Cross-sold auto loans of up to $75k within two months -Gained member loyalty within one month of hire date; Members called the center asking for my assistance-Understood and put into practice call center protocol in a more timely manner than most

Oversee and ensure optimal operations, including customer service, dispute resolution, financial accountability, inventory, and supervision. Motivate a team of up to 5. Accomplishments:-Promoted within one month of employment at NC store, over 7 other employees -Selected to manage entire QASA audit preparation for store. Results: increased score from 82 to 96.4 in one year, becoming highest ranked store in the Southeast -Awarded trip for selling 1-week coffee record in 3 days-Instrumental in dissolving long-held employee tensions and restoring workplace productivity-Received award, out of 18 eligible associates, for diligence, organization, and exceeding expectations-Earned award for being valuable team player, knowledgeable, and welcoming to customers

Provided high-level customer service to patrons of trendy, upscale restaurant and played integral role in growing establishment from ground up. Accomplishments:-Top sales producer in company; sold $21k in goods in less than 4 months-Earned award for significantly increasing and leading wine sales-Consistently recognized by owners for initiative, efficiency, and sales achievements-Coordinated and oversaw grand opening activities; developed protocols to maximize service-Proposed and developed staff assessments to enhance training and performance-Recruited sought-after chef and trained and motivated staff

As member of management team, directed, coordinated, and oversaw all administrative and operational aspects of the social services department for long-term care facilities such as: -Led resident council, care plan, and social program meetings.-Assisted in ensuring Medicare compliance-Supervised and motivated support staffAccomplishments:-Cultivated strong relationships with residents-Promoted from assistant to director position in short time span-Identified and creatively met the needs of patients and families through meetings, assessments, problem-resolution sessions, and program implementation-Secured approval for an additional position to enhance departmental functioning-Significantly increased efficiency through streamlining forms, meetings, and procedures- Separated two Depts. to create a free standing Social Service Dept.