In the roles of Global Product Operations Manager and Global Program Manager for Operational Excellence, I have successfully driven outcomes through my ability to influence both within the team and across the organization. My achievements include:• Demonstrated commitment to strategic vision, proactively identifying and mitigating risks with swift decision-making. • Led the development, creation, and launch of a new collaboration management SaaS tool, Workfront. Ensuring… Show more In the roles of Global Product Operations Manager and Global Program Manager for Operational Excellence, I have successfully driven outcomes through my ability to influence both within the team and across the organization. My achievements include:• Demonstrated commitment to strategic vision, proactively identifying and mitigating risks with swift decision-making. • Led the development, creation, and launch of a new collaboration management SaaS tool, Workfront. Ensuring sustainability within existing workflows by consistently seeking feedback while acting as the subject-matter expert. • Instrumental in streamlining processes through dedicated change management activities, enabling our teams to build a culture of data-driven decision-making to focus and deliver value-added results. • Fostering an engaging environment by encouraging development and accountability while supporting cross-functional teams in shaping frameworks and project plans. • Exceeded the 2023 implementation success metric with more than 80% adoption week over week within the first year of the Workfront launch.• Developed a comprehensive stakeholder management system that allows for understanding and alignment across teams, growing trust and credibility across the organization. • Actively contributing to best practice guidance for project and program management, consolidating insights from our diverse teams, and fostering a culture of continuous improvement. • Spearheaded a process mapping exercise for external website management that spans across multiple functions and departments, guiding siloed teams to agree on connection points and identify optimization opportunities. Show less

In this role, I played a pivotal part in driving financial excellence and operational efficiency across a global portfolio of complex digital technology offerings. My responsibilities included: • Acting as the process owner and liaison between implementation operations and financial operations, while providing daily supervision to a team of four full-time employees facilitating contract lifecycles and managing financial ERPs.• Spearheading global enterprise strategy initiatives by… Show more In this role, I played a pivotal part in driving financial excellence and operational efficiency across a global portfolio of complex digital technology offerings. My responsibilities included: • Acting as the process owner and liaison between implementation operations and financial operations, while providing daily supervision to a team of four full-time employees facilitating contract lifecycles and managing financial ERPs.• Spearheading global enterprise strategy initiatives by implementing and maintaining delivery standards consistent with Digital objectives for sustainable, profitable growth. I played an integral role in shaping strategy decisions related to operations and financials, including the successful launch of Value-Based-Pricing initiative, creation of a Digital Ordering Portal, Global ERP Transformation, and the broader Digital Service Transformation. • Orchestrating a remarkable three-year growth journey from four to eighteen unique solutions at varying stages of development, deployment, and adoption. This involved streamlining complex pricing models through comprehensive process mapping, leading to a 400% increase in monthly revenue. • Taking a leadership role in the transformation of Digital business from a revenue center to a cost center by collaborating with global channels to define processes for the allocation of margin and SG&A, thereby contributing to improved financial visibility and control.• Developing and delivering customized financial tracking reports that provide global wall-to-wall revenue for shadow P&L down to project-level details. These reports were presented to C-level leadership and the board of directors. • Making critical financial decisions with confidence in a time-sensitive environment. Show less

In this role, I managed the financial operations of four distinct and complex digital technology offerings. My responsibilities included:• Adaptively navigating our technology stack to automate straight-line revenue booking from SaaS offerings, showcasing a creative and agile approach to financial management.• Establishing, training, and managing a dedicated team to support various financial operations, including contract booking, invoicing, collection, product ordering and tracking… Show more In this role, I managed the financial operations of four distinct and complex digital technology offerings. My responsibilities included:• Adaptively navigating our technology stack to automate straight-line revenue booking from SaaS offerings, showcasing a creative and agile approach to financial management.• Establishing, training, and managing a dedicated team to support various financial operations, including contract booking, invoicing, collection, product ordering and tracking, purchase requisition, payables approval, secured revenue forecasting, and sales pipeline forecasting. • Ensuring the consistent meeting of financial commitments on a monthly, quarterly, and annual basis, underscoring my commitment to financial accuracy and reliability. • Contributing to sales functions by tracking sales opportunities, coordinating service contract renewals, and designing and implementing SPIF program to boost sales performance. Show less

Ensure financial commitments of branch office are met monthly, quarterly, and annually. Coordinate contract scheduling to align backlog to plan and forecast and follow up on activities to ensure completion in an established time frame. Facilitate contract life cycle by ensuring paperwork is in compliance with requirements, subcontract invoicing, billing, material purchases, AR disputes, slippage issues, etc. while optimizing JCI's profitability.

Directly manage a team of 9 individuals, monitoring day-to-day work performance and facilitating long term development. Set and uphold goals and expectations, foster employee engagement by providing support and encouragement. Maintain staff by recruiting, selecting, orienting, and coordinating training. Resolve critical financial issues in a time-sensitive environment. Manage the monthly, quarterly, and annual closing activities, ensuring accuracy and fast resolution of any issues.

Escalation point for a team of up to 8 individuals, readily available to help review contracts and answer questions from internal and external customers timely and accurately. Responsible for making judgement calls and financially impacting decisions in line with Johnson Controls policy and personal integrity; as well as holding others accountable alike. Produce daily and monthly financial and quality review reports, and examine for trending data. Review current documentation and assist with… Show more Escalation point for a team of up to 8 individuals, readily available to help review contracts and answer questions from internal and external customers timely and accurately. Responsible for making judgement calls and financially impacting decisions in line with Johnson Controls policy and personal integrity; as well as holding others accountable alike. Produce daily and monthly financial and quality review reports, and examine for trending data. Review current documentation and assist with changes and updates; help to identify process improvements and document as necessary. Audit sample size of released contracts to identify training gaps, communicate findings to employee Supervisor. Show less

Escalation point for a team of 12 individuals, responsible for leveraging those relationships to promote employee development and deliver results. Using Microsoft Excel, generate, format, and analyze various reports daily, weekly, and monthly to provide insight into trending data. Evaluate, revise, standardize, and document current processes and policies for training purposes. Work closely with national suppliers to review statements, and anticipate issues to avoid credit holds. Audit… Show more Escalation point for a team of 12 individuals, responsible for leveraging those relationships to promote employee development and deliver results. Using Microsoft Excel, generate, format, and analyze various reports daily, weekly, and monthly to provide insight into trending data. Evaluate, revise, standardize, and document current processes and policies for training purposes. Work closely with national suppliers to review statements, and anticipate issues to avoid credit holds. Audit sample size of processed invoices to identify training gaps. Show less

Travel to review accounts payable functions, and assist in migrating operations to Milwaukee. Act as main contact and manage accounts payable portfolios for recently acquired manufacturing plants. Establish close working relationships with internal customers during a sensitive transition period. Review current processes and suggest or implement changes to increase productivity and accuracy. Perform transactions in multiple ERPs and financial systems, including Oracle, Lawson, SAP, Mapics… Show more Travel to review accounts payable functions, and assist in migrating operations to Milwaukee. Act as main contact and manage accounts payable portfolios for recently acquired manufacturing plants. Establish close working relationships with internal customers during a sensitive transition period. Review current processes and suggest or implement changes to increase productivity and accuracy. Perform transactions in multiple ERPs and financial systems, including Oracle, Lawson, SAP, Mapics, NxGen, NxTrend, Symix, and Basware. Show less

Review service accounts on a daily basis for up to 5 branches to identify delinquent accounts, and contact past due customers in a prioritized, timely manner. Establish close working relationships with internal customers, overcoming distance barriers, to foster open communication. Recognize customer behaviors and recommend bond or lien filling, or legal placement, when necessary. Review customer deductions and other receivable discrepancies in a timely manner, while working with internal and… Show more Review service accounts on a daily basis for up to 5 branches to identify delinquent accounts, and contact past due customers in a prioritized, timely manner. Establish close working relationships with internal customers, overcoming distance barriers, to foster open communication. Recognize customer behaviors and recommend bond or lien filling, or legal placement, when necessary. Review customer deductions and other receivable discrepancies in a timely manner, while working with internal and external parties to resolve. Show less