Amy Abel Email & Phone Number

Scottsdale, Arizona, Us

Scottsdale, Arizona, Us

Led cross-functional teams of up to 10 members to deliver successful technical projects including software development, infrastructure and cloud migration projects. Responsible for over $2M in revenue for enterprise SaaS solutions under Work Force Management and Transportation Management accounts. - Developed and maintained project schedules, budget, and resource allocation plans- Communicated project status, risks and issues to stakeholders and leadership teams- Conducted agile ceremonies, including daily stand-ups, sprint planning and retrospectives- Established trust and secured strong relationships to aide customers in fulfilling their Blue Yonder potential- Collaborated with solution architect and product development teams to define project requirements and scope- Facilitated discovery sessions to identify and promote new opportunities to drive value for Blue Yonder customers

San Francisco, Ca, Us

Set strategy and project life cycles to unify all internal parties from order placement to delivery scheduling. Creating an optimal customer experience for strategic accounts who require large projects with special handling. - Managed over 500 nationwide installation projects annually, equating to over $15M in revenue- Designed road maps for client facing updates to summarize current project standings against delivery deadlines- Maintained on-time delivery service based on product availability and customer requests- Collaborated with software engineering teams to drive technical improvements towards order status visibility and display- Reconciled areas of scope creep through stakeholder negotiations and improvised adoption plans- Reported weekly scorecards to forecast and summarize labor cost, volume, and project completion rate- Presented monthly and quarterly business reviews to share YOY and YTD growth with upper leadership- Onboarded and trained new Coordinators for project assignments, order research, tracking, scheduling, customer service- Conducted weekly reviews with Coordinators to revisit best practices and assist with project improvements or schedules

San Francisco, Ca, Us

Managed over 50 delivery drivers, call center associates and merchandise processors performing over 1,000 deliveries across five states weekly- Optimized routing across 20 territories to increase speed and order availability to remote customers. Identify areas where weekly deliveries can be modified into daily deliveries, allowing a 2 day lead time reduction- Improved labor expense and cost per carton by 18% and 33% YTD by reorganizing associate schedules and assignments based on seasonal demand, customer availability and third party resources - Revamped delivery driver training program to improve customer satisfaction from an average of 4.83 to 4.87 out of 5 stars.- Diminished weekly allowance for returns and replacements by 5% YTD and sustaining lowest rate in the hub network- Created associate recognition opportunities to increase productivity, moral and employee retention in the work place through monetary incentives and team challenges. - Developed action plans for notable change across all core KPIs, including labor expenses, cartons shipped, returns and replacements, damages, aged orders, inventory capacity, truck maintenance, hotel and meal expenses, supplies and uniforms, customer reviews and delivery ETAs- Supported nationwide fulfillment of expanding B2B and concierge program orders by partnering with Business Sales and Furniture Strategy teams to coordinate logistics and confirm order accuracy- Enhanced order visibility and retail presence for over 20 stores within the southeast region through onsite visitations, store remodels, seasonal floor layout transitions and high priority customer escalations

San Francisco, Ca, Us

Developed effective cross functional partnerships with IT, DC Operations, Inventory, and Transportation to successfully implement and communicate changes throughout the organization- Refine all WSI E-Commerce Quotes and Check Out Quotes to align with current operational performance and network speed to gain leverage over competitors and improve customer delivery expectations - Defined business cases and deliver recommendations to senior executives overseeing a $350M annual supply chain spend- Configured customer order sourcing sequence for the United States and Canada to determine the optimal distribution center for order fulfillment - Designed and maintained final mile routing decisions for over 40 furniture hubs to maximize trailer utilization and service while minimizing transit costs - Leveraged big data platforms, supply chain software, and business intelligence tools to extract figures for statistical analysis. Interpret data to drive business decisions and solutions

San Francisco, Ca, Us

Build supply chain models through greenfield analysis and network simulations to enable WSI growth strategy in retail and eCommerce channels - Successfully pitched the addition of WSI’s fourth regional distribution center in Atlanta, GA. Configured and enhanced network model which achieved an annual $5.3M in savings while simultaneously improving service time by three days - Conduct all network analyses for 45 WSI final mile furniture delivery hubs. To date, projects have resulted in a cost savings of $6.2M and enhanced customer delivery experience through improved operational procedure- Partner with Georgia Tech Masters of Supply Chain Engineering program to facilitate supply chain projects and evaluations. Analyses have included an assessment of facility locations in relation to DC-Customer pairings, the development of a space model to project hub space needs over the next 3 years, and an implementation plan for a transformational delivery method to improve on cost and service metrics in key WSI markets

University Park, Pennsylvania, Us

- Managed and expanded assigned area of business- Independently sold over $25,000 worth of ad space in first year- Consistently exceeded sales quotas for both daily ad space and year-to-year improvements- Collaborated with creative department to design and implement new advertisements for clients

University Park, Pennsylvania, Us

- Led team of 10 Account Executives to produce and promote all publications towards meeting client needs- Planned and delegated key initiatives to exceed sales quotas for both daily ad space and annual improvements- Executed weekly sales meetings and development workshops focusing on improving revenue and clientele - Oversaw sales proposals that contributed to generating more than $800,000

Parsippany, New Jersey, Us

- Managed logistics of storage and shipping to fulfill demand for warehouse that serviced 50+ stores a day- Supervised and coached 25 diverse team members through effective communication and instruction- Utilized lean initiatives to manage operations while incorporating metrics such as speed index, ETA and fill rate - Reconciled lost labels and product by using WMS and RFID guns to track mobility of orders in the warehouse- Processed flow of up to 80,000 cartons while balancing seasonal demand fluctuations during major holidays

- Organized promotional events at sports tournaments by deciding which products best suit our audience and helping build our customer database- Contacted High Schools, NFL teams, and resellers throughout the country and provided reasons for investing in EyeBlack - Prepared virtual samples of customized EyeBlack to better inform and persuade clients and leads- Purchased office supplies through comparison of price, quantity and need- Contacted companies’ Accounts Payable departments in reference to overdue invoices - Trained incoming replacements of expected tasks and responsibilities

Bachelor Of Science (Bs), Supply Chain And Information Systems

Bachelor Of Science (B.S.), Supply Chain And Information Systems