Review contract submissions for completeness and assigns contracts to the appropriate team member for reviewWorks with Customer, Sales team and others if information is incomplete to gather missing informationPrepare contract briefs, contract status, update databases, and maintain paper and electronic contract filesPlan travel arrangements for executives and staff.Draft meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.Designed electronic file systems and maintained electronic and paperfiles.Process and file expense reportsPlan meetings and prepared conference rooms.Create PowerPoint presentations used for business development.Properly route agreements, contracts and invoices through the signature process.

Maintained up-to-date records at all times.Properly directed inbound calls in phone queues to improve call flow.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Addressed customer service inquiries in a timely and accurate fashion.