Led an 8-member team to drive partner performance while leading software transition from Salesforce to Microsoft Dynamics CRM for all partners and internal data management. Led the hiring, training, oversight and performance evaluation of team members to enhance their productivity and performance. * Steered efforts to maximize ROI for both company and partners by working closely with the internal marketing team and partners, critically analyzing, reviewing and presenting weekly, monthly, quarterly and yearly performance evaluations for partners. * Managed all break-fixes, optimization opportunities, Application Programming Interface (API) management, and new system functionality development by liaising between internal marketing team, partners and internal IT team. * Led cost-effective contract negotiations with partners ranging from pay-per-lead metrics to different tier commission structures based on volume, revenue, and performance with input from finance team. * Identified profitable opportunities for offers and equipment using sales forecasting and strategic planning goals. * Resolved critical issues, such as marketing guidelines violations by liaising between internal legal staff and partners. * Received Associate Partner designation for solid commitment and embodiment of passions of the company. Recognized for servant leadership and growth-oriented abilities.

Effectively contributed to enhancing customer satisfaction and staff efficiency by offering performance-driven training programs to help workers improve job skills. Assessed training needs through surveys, interviews with employees, focus groups, as well as consultation with managers, instructors and customer representatives. * Coordinated the effective delivery of training programs by developing training procedure manuals, guides and course materials such as handouts and visual materials.* Presented information using a variety of instructional techniques, such as role playing, simulations, team exercises, group discussions, videos and lectures. * Planned and executed orientation and training for managers, employees, and customers of industrial/commercial establishment.

Coordinated the delivery of data-driven insights by conducting tests to ensure alignment of intelligence with defined needs while documenting specifications for business intelligence, information technology (IT) reports, dashboards and other outputs. * Updated and maintained all business intelligence tools, databases, dashboards, systems and methods, and delivered technical support for existing reports, dashboards, or other tools. * Created and reviewed technical design documentation to ensure the accurate development of reporting solutions. * Synthesized current business intelligence or trend data to support recommendations for action.

Delivered training programs for newly hired sales staff on sales techniques and best practices to drive sales and performance targets. Provided sales talks and scripts, describing products/services to persuade potential customers to purchase products/service. * Explained products/services and prices, and answered customers' questions and concerns. * Scheduled appointments for sales representatives to meet with prospective customers in their home to set up services. * Prepared all training material and delivered training to staff using various formats and techniques.