Leading the People Services and Talent Resourcing teams in the Europe region (DACH, FR, Nordics, NL & UK&I)Building end to end HR services for AkzoNobel's employees (hire to retire) Supporting the European Global Business Services (GBS) agenda to enable AkzoNobel's strategy.

Provide strategic direction and leadership for the People Services function, encompassing the provision of a range of transactional HR services, including;- Centralized customer query handling including HR Case Management services- HR Consultancy and Policy services – managing a team of HR advisors covering the UK business- HR Systems, Data and Reporting- PayrollDrive the development and improvement of services, processes and technologies. Contribute to the strategic development of the UK HR function by developing a progressive business focused strategy that supports the people plans of the business.- Drive a continuous service and process improvement culture, ensuring that the voice of the customer is integrated in to processes and service development- Accountable for leading, coaching & developing a team of leaders and influencing others at specialism or functional level to create & deliver operational plans- Deliver effective governance processes to ensure compliance with legal, regulatory and internal requirements governing policy, process, services, data and information management. Monitor trends, identify and implement opportunities for improvement- Manage the budget (1M Euro +), ensuring services are delivered within agreed cost parameters and driving efficiencies- Identify and manage risks and issues associated with delivery and put in place appropriate mitigation plans- Ensure the continuity of services can be maintained at all times- Role model and promote effective customer relationship management - Ensure People Services adapts to changing business needs and adopts new technologies and ways of working to enhance services, leading the team through change- Build and maintain constructive stakeholder relationships that position the function for success and help drive the development of great people leaders across the business

Achievements;• Successful implementation of a redesigned of an Oracle HRMS/IS on a global basis• Successfully sourced, implemented and manage a Payroll provider and Medical scheme for a new offices based in Singapore and China• Part of a team which successfully redesigned and re implemented a global performance management process, system (Oracle) and programme• Created a suite of MI reports, which have been rolled out globally and are now issued to the board each month• Part of a the global transformation project, including but not limited to creating baseline data and mapping, Cost savings and Education of OU leaders• SME within the business for HR Shared ServicesManaging the Shared Service Centre agenda and budget; leading a team to deliver an effective and efficient service in an environment of pace and change.• Driving continuous improvement and delivering organisational development, through ensuring high professional standards and good best practice HR.• Supporting and promoting the internal reputation of the Shared Service Centre, creating greater consistency and professionalism.• Working closely with the senior management team to ensure their strategies and growth plans are embedded, linking effective people policies to sustainable business achievements.• Advise and coach team members on employee relations matters to ensure fairness and consistency.• Coach management on the application of HR Policy and Procedure • Manage and maintain provision of high quality administrative and processing support in the delivery of HR calendar events such as: o Pay reviewo Bonus Cycleo Performance Review cycleo Employee Engagement surveys o Benefits provision including 3rd party management

Responsible for achieving and maintaing a consistently high quality transactional HR service, whilst continually looking at opportunities to bring in best practice.The primary purpose of my role is to lead the delivery of an efficient and effective HR administration service to the business - ensuring the service meets the business requirements in a dynamic environment.

Create and organise an efficient HR Shared Service Centre and create effective links with the Payroll and Operational Departments. Management and development of a team of 5 HR Administrators and 2 Payroll Assistants• Ensure all HR administrative processes are followed and continually reviewed to establish efficiencies• Liaise between HR, Operations and Payroll team to ensure timely and correct service• Advice employees, managers and HR staff about the HR administrative processes and procedures• Record and report on HR KPIs for the board and operational businesses• Oversee the administration of TUPE transfers to provide a consistent and efficient service to the business• Take ownership of the terms and conditions schedules allocation to employees• Produce management and statistical reports• Oversee the Personnel Co-ordinators ensuring they work consistently to the correct processes• Continuous improvement of HR records• Advice and assist employees and managers with HR queries• Project management of a new HR structure and implementation of new processes

Lead and organise an efficient People Administration Service Centre and create effective links with the Payroll and Operational Departments. Management and development of a team of 3 HR Administrators.

• Responsible for all candidate attractions (Specifically web based advertisement, Direct Mail, Direct adverts, sourcing via the internet and networking), interviews and all compliance• Co-ordination of all MI reports across three offices in the North West.• Planning, promotion and acting as a brand ambassador at all recruitment events across the north west, including; graduate fairs, CIM and REC events• Market and competitor research and analysis• Recruitment, management and development of two administrators• Account Management of two major clients• Responsible for developing and implementing individual marketing plan • Maintaining customer database to ensure accurate targeting of new business• Marketing promotion of job vacancies and candidates by phone, direct mail, e-shots, personal selling and web based adverts within North West area• Interviewing and referencing all candidates to ensure high quality control• Create and proof read all copy for both advertisements and candidates CVs, ensuring that they compile with all current legislations• Involved in a major IT project; upgrading systems – attending meetings, communicating and co-ordinating activities for the North West offices, testing, report writing and training new users

• Worked on all projects that would directly affect the look and set up of all cards• Liaising with the vendor to ensuring timescales, testing and creation is completed on time and within the agreed budget Creating and carry out project plans and time lines using MS Project and Access• Carried out all testing prior to project releases and assisted with any “Fixes” as necessary• Attending meetings and providing updates as required • Reviewing and updating all policies and procedures to ensure they are up to date