Amy Backes Email & Phone Number

Kansas City, Mo, Us

(Position formerly titled Knowledge Management Research Librarian) Understand and apply legal and non-legal research tools to conduct thoughtful and thorough reference interviews and respond to complex research questions, develop procedures and train members of the library's Knowledge Management team, liaise with internal and external contacts to ensure the proper functionality of all research tools

Continue completing the duties of Assistant Librarian I, train under Research Librarian, and begin taking Research Librarian level research requests

Answer basic reference questions received from the KM Reference Service Desk providing both accurate information and the best value in a thorough and timely and manner, conduct basic research requests in support of Research Librarians, conduct triage on reference requests and projects to prioritize work and ensure all work is done in a timely manner, package information in a succinct manner to avoid a data dump of materials and provide a complete answer to the research question or project, determine when independent judgment is required or where additional information is required from the attorney or manager to ensure that resources are used appropriately

Reviewed submissions and carrier appetites to shop Professional Lines for Lawyers, Engineers, Accountants, Realtors, Dentists and Orthodontists, regularly communicated both internally with Account Executives and externally with carriers to find solutions for hard-to-place business, consistently packaged information in an easily digestible way to provide high-quality submissions to carriers

Answered general questions, assisted customers in locating materials and information, requested materials not available for immediate checkout, conducted reader’s advisory interviews to enable high quality recommendations for patrons, instructed customers in the use of library resources, including the Internet, Web Catalog, various database and print resources, translated library informational sheets into Spanish, fluently communicated with Spanish-speaking patrons

Processed cancellations and reinstatements, sent Notices of Cancellation, Reinstatement and Non-Renewal to the Insured, processed audits for Workers Compensation policies and notified the Insured, processed invoices for cancellations, reinstatements and audits, communicated regularly with Accounting, Account Managers and Underwriting, updated weekly Excess & Surplus Lines Early Filing spreadsheet, completed special projects as needed.

Translated school wide newsletters, classroom newsletters, parent phone calls, parent-teacher conferences, Special Education meetings for parents and notes and phone calls for the school nurse from English to Spanish. Assisted students learning English as second language in the classroom in all elementary grade levels and subjects.

Covered Missouri men's and women's basketball, wrote feature stories, traveled to report on away games, wrote game stories on deadline

Worked both print and digital copy desks, wrote SEO and print headlines, edited stories for grammar, usage and AP style

Assisted in cataloging microfilm collections, used Innovative Millennium and OCLC Connexion for various projects, enriched records in OCLC Connexion by editing and adding tables of contents

Performed administrative tasks such as answering the phone, sorting mail and packages, completing maintenance requests, interacted with residents on a daily basis and answered questions, carried out emergency procedures as required.

Taught a freshman-level college course centered around Photojournalism, trained in emergency procedures and crisis management, communicated with students, professors, parents, police, student staff and professional staff regularly

Interned and wrote general assignment stories throughout the summer, covered community events and contributed to the back to school issue

Covered the Missouri volleyball team, worked general assignment shifts and wrote briefs and news bursts

Provided all types of customer service, designed many store displays for events and holidays, worked with a computer as a cashier and for receiving purchase orders

Advanced Legal Research Certificate

Dual, Journalism And Spanish

Activities and Societies: Student Athletic Board, Study Abroad Advisory CommitteeGraduated Magna Cum Laude from the Missouri School.

Spanish

Studied abroad in the summer of 2010, lived with a Spanish-speaking host family and took classes at the University of Oviedo

Education record

Completed the following courses: "Research Data Management and Sharing" - University of North Carolina at Chapel Hill "Correccion, estilo.