Amy Bard Email & Phone Number

• Optimized Agile Workflows for four development teams, using Jira to enhance task assignment, sprint process planning, and cross-functional team communication. Defined project deliverable timelines and increased team productivity by 25%.• Implemented Jira’s Automated Release Notes and Reports (ARNR), improving Product Owners’ approval processes through AI tools and reducing manual workload by 50%.• Managed a documentation retention system, collaborated with Product Owners on technical updates using a Jira Sprint planning board, posting completed work to RightAnswers.

• Led the K12 Summer Rollover Program revamp, delivering 350 services across seven service options and three software platforms, improving internal processes. The redesign resulted in boosting hourly profitability by 100%, a 40% increase in customer satisfaction, and a 53% reduction in resource expenditure.• Designed and delivered both internal service training and customer webinars. • Enhanced implementation process and training by redesigning project plans and creating relevant training documentation, resulting in greater professionalism, streamlined onboarding, greater efficiency, and fewer errors.

Kennesaw, Georgia, United States

• Directed an 8-member school food service program, with 4-week lunch and 2-week breakfast menu cycles for 14 years, meeting the nutrition needs and nutrition education requirement of children. Managed performance to include interviewing, hiring, disciplining, and dismissal as necessary.• Enhanced inventory control processes, taking corrective action to meet financial objectives, improving budget management and food supply accuracy, which contributed to increased program efficiency and cost-effectiveness.• Adapted operations during COVID-19, implementing a Free Pickup Service that delivered To Go meals weekly while adhering to health and safety standards. Coordinated logistics and adjusted production schedules to meet community needs under pandemic constraints, maintaining 100% employee retention• Achieved consistent 100% Health Inspection and 98% School Nutrition Program Review scores for 14 years through implementing food production and presentation practices, safety and sanitation standards, and techniques in accordance with HACCP safety regulations.

Kennesaw, Georgia, United States

• Developed Standard Operating Procedures, detailing processes and workflows, enhancing cross-functional collaboration, and reducing resources by 25%.• Trained Parts Order Analysts, reading schematic diagrams, identifying parts for bindery and printing equipment, and entering customer part orders.• Implemented a centralized dispatch center, supporting 400 service technicians nationwide, eliminating 10 regional offices. Supervised a 24-member team through leadership skills, dispatch training, providing accurate data for analysis and reporting, doubling the service business.• Managed key client relationships through change, resolving escalated service issues, improving client retention, and enhancing customer satisfaction.

Bachelor Of Arts - Ba

Activities and Societies: Albright College Food Service Supervisor, Trainer, Cashier, Food Service Assistant Albright College Language.

Accounting

Completed 2 semesters of course work in Accounting, Algebra, and Management Concepts.

High School Diploma, Waterloo, Belgium