Amy Beins Email and Phone Number

Office Specialist II for the Economics Department. Manages the day to day operations of the department, assists the Graduate and Undergraduate Directors with daily tasks involving majors in Economics and the departments scholarships, and assists the department head with tasks as needed. Plans and organizes departmental events such as seminars, meetings and the annual awards banquet.

Manages all aspects of clinical operations within the region. Responsible for overall employee performance, staffing and front office activities, including reception area, distribution and review of mail, large purchasing requests, inventory control, and facility management. Also, responsible for directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment. Implementing policies and procedures and ensure UCA compliance is current at all assigned clinics.

Executes and provides leadership and oversight for all facets of K-State Campus Store operations including: hiring, training, supervising, developing and motivating of managers, supervisors, and team members, preparing and executing store operating plans, establishing and enhancing strong campus relations, guiding course materials activities, maintaining a high-level of customer service throughout the store, delivering on General Merchandise expectations, demonstrating expert-level knowledge of Follett systems and strategies, and completing other necessary store activities as needed for multiple locations.Effectively executes company programs and initiatives and conducts weekly visits to each of the units they oversee. Ensures compliance with company policies and procedure. Resolves complaints and escalated issues in a timely and satisfactory manner. Partners with various support partners. Consistently demonstrates Follett Values.Establishes, enhances, and maintains positive, responsive relationships with campus community, particularly campus administration, athletics departments, faculty and staff. Seeks out new ways to partner with campus regarding remote selling opportunities, maintaining Follett's campus presence, and resolving complex issues on an as needed basis.Acts as 'store operations' subject matter expert to others within their region. Provide insight and counsel into the resolution of both simple and complex business situations. Partners with peers in the development of solutions for continuous business improvement.

Develop Talent, Schedule optimization, customer loyalty, 181% improvement in loss, 15% increase in sales, increased conversion 18%, and increased UPTs 27%. Currently Rank in the top 5 in our territory and the top 2% of the company.

Open and close the store, aid customers, lead staff and sales, maintain store cleanliness, answer calls, and key holder.

November 2010 - December 2016: College Nannies and Tutors January 2011 - December 2017: Johnson FamilyFebruary 2011 - April 2011: Chang Family April 2011 - June 2012: Walker Family April 2012 - November 2013: Hayes-Curnow Family November 2013 - August 2014: Watson Family and Brixey Family Nanny ShareAugust 2014 - August 2018: Brixey Family and Forsyth Family Nanny Share.August 2018-October 2018: Williamson family; temporary.As a household Manager and Nanny my duties included homemade baby food and meal preparation, handling breast milk, grocery shopping, maintaining household organization, daily logs, tracking activities, chauffeur, entertaining, errands, thinking outside the box, conflict resolution, teaching manners, encouraging independence, and adapting to difference parenting/household styles, politics, and rules. Additionally I made my own contracts.

Open or close the shop, key holder, answer calls, set appointments, take funds, maintain reception area organization, greet customers, sanitize equipment, and clean artist areas.

Purchased supplies and managed multi-million dollar budget for all nursing stations, reception, and rehabilitation rooms.

Assisted customers, maintained floor cleanliness, and rang up merchandise.

February 2006 - May 2008: USD 383 Special Needs and Behavioral DisordersJune 2008: Hummel Park Day Camp August 2008 - October 2009: ESU 3 AutismSupport staff for Resource room and behavioral disorders. Escorted and aided students in the classroom, with activities, and throughout the building. Lead art and history, gave redirection, and aimed to be a role model.As camp counselor I escorted students, taught them to make a fire, aided in meal prep over the camp fire, hikes, lead activities, and maintained cleanliness of our area.

Sold Omaha Steak packages to customers via telephone.

Helped with operation of the store, ordering, and management of co-workers. Key holder.

I cleaned and maintained my register, bagged merchandise, and assisted customers. When Sears purchased KMart I transferred to Sears.