*Manage 178 active customer contracts to ensure deliverables are being met and margins are being maintained. *Identify and resolve any issues in financial planning or margin erosions. *Run multiple reports monthly to assist management and other team members in overall contract health.*Maintain Ecostuxure Facility Expert database with deliverable documentation and contracts.*Act as a liaison between sales, field service, cybersecurity, and the customer.

* Responsible for 9 direct reports – 7 Project Administrators & 2 Document Controllers.* Conducted annual performance evaluations, goal planning, and salary planning. * Ensured all subordinates maintained 78% billable utilization and accomplished 20 hours annually of training. * Interviewed, hired, and terminated employees as required. Conducted Personal Improvement Plans (PIP) for employees that were having difficulty with their role responsibilities. * Coach and develop all Project Administrators on how to use SAP PBS and ensured a standard of quality was maintained on all projects they administered. * Created detailed work instructions for my subordinates and other administrators in the company.

*Controls the projects for multiple Project Managers, including ordering materials, booking new projects, invoicing, and project completion. * Works as the CATS Administrator for everyone in North America and Canada, onboarding/offboarding all the new contract employees and troubleshooting issues in the system. *Acts as the Advance Apps factory contact to issue parts to all the orders (domestic and international) for Schneider Electric. *Hosts an array of tasks to help daily operations run smoothly, such as identifying all the new projects in SGV, creating IT tickets for all the technical issues we encounter with SAP, train all the new hires of the processes, and help update the ISO procedures that help govern our group.

*Responsible for monthly revenue recognition for the largest service region in North America.*Invoice accurately and in a timely manner as job progression corresponds with accounting milestones spelled out by the customer’s purchase order. *Maintain a working knowledge base on all on-going projects and Customer Contract Agreements. *Balance planned vs. actual revenue & cost and finalize (TECO) all projects as they reach completion.*Act as a liaison between service personnel, customers, and upper management.*Monitor and schedule field service personnel on each project.*Assist in miscellaneous duties concerning our regional personnel (ie. Safety training database, work visas, drug testing, and OSHA requirements.*Perform time entry corrections and reversals in SAP.