Amy Binder Email & Phone Number

Toronto, On, Ca

Molson Canadian Amphitheatre

Responsible for:- Managing a staff of 17 servers and bartenders- Hiring and firing of staff- Ensuring the smooth operation of food and beverage service in an entertainment setting - Handling escalated customer complaints and concerns

Princess Of Wales, Ed Mirvish Theatre (Formerly The Canon), Panasonic Theatre

Experience working at three Mirvish theatres, ranging in house size from 700 to 2,300 seatsResponsible for:- Addressing and resolving patron concerns, and ensuring front of house staff are diligent, efficient, and safe- Overseeing a staff of 30 to 40 employees- Liaising between front of house management, box office, and usher staff

Assisted Agent Services Coordinator with new agent training and Deal Administrator with paperwork and follow-upResponsible for:- Booking and confirming appointments- Training new agents on in-house services including website design and database management tools- Warmly greeting all agents and clients and attending to their needs

Worked at multiple stores across Ontario, most recently at Yonge & College in TorontoResponsible for:- Cash handling, floor management, and staff performance- Delegating tasks to baristas to maximize productivity- Placing weekly supply orders and verifying accurate deliveries

Bachelor'S Degree, English Language And Literature, General

Activities and Societies: Performed in various theatrical productions, including The Commedia Project, Macbeth, and Arcadia. Stage Managed.

English Language And Literature, General

Spent one term on exchange, studying English Literature with a focus on the Romantic and Victorian Eras, visiting many historical sites.