Provide a service to tolling operators in support of their operational goals and objectives.• Gather, review and recommend business rules and requirements• Perform requirements verification for pre and post implementation• Support and perform system development testing

Contract position at 3MSupport project implementation and maintenance of a new toll road back office system. • Gather requirements for post implementation customer needs• Support and research system issues

SR BUSINESS ANALYST,Joined the 21CT team a few weeks before Go-Live of the Case Manager product. Helped to plan and hold training of the new system to 150+ users. Completed the new system’s online Help documentation for Go-Live. Regularly meet with the customer to support in current system understanding and usability while gaining requirements for future enhancements.• Meet with customer regularly to ensure system understanding and support• Gather and develop user stories for requested system enhancements• Lead working sessions to gather knowledge about current manual processes for use in building future system process improvements and enhancements

SR REQUIREMENTS ANALYST,Promoted within VESystems to Senior Requirements Analyst after 18 months and became the sole Requirements Analyst for several years. Work with Project Managers, Direct Customer, Development, and Quality Assurance (QA) to update toll processing for multiple toll road systems. Duties include:• Successfully balanced multiple small to large projects at any given time through the full software development life cycle (SDLC)• Participated in business meetings with the customer and project managers for new toll projects• Provided feedback and recommendations from a system perspective on all business requirements• Used system expertise to influence the system design and scope on new projects while adding suggestions for improvement• Regularly communicated on a business and/or technical level for each project depending upon the audience• Held project kickoff meetings with Development and QA• Developed system requirements and traceability documentation• Reviewed final system requirements documentation with project team and the Customer• Acted as liaison throughout the project life cycle between the Customer and Development for research, project updates and questions• Worked with QA to create test plans to ensure compliance with business requirements• Assisted management with obtaining cost benefit analysis data for new projects• Participated in open discussions surrounding system best practices• Viewed as a go-to person for system feedback, ideas, processes and overall functionalityPROJECT COORDINATOR/MANAGER (2009 – 2010),Chosen to step in as project coordinator/manager for the VDOT Implementation/Transition team, which assumed responsibility for the Virginia Department of Transportation Statewide Tolling project. Worked closely with the Implementation Manager, IT development staff, VDOT Technical Representatives, and Contract Managers to transition the project over a very compressed schedule, resulting in a flawless transition day.

Contract Position at Hospital Corporation of America (HCA)Worked with Project Management teams, Development, and hospital payroll departments to implement a new payroll processing system in over 70 hospitals to date. Duties included: Reviewed hospital payroll configuration for updates to ease the transition from a Kronos Windows v 3.1 or Work Force Central (Client/Server) based system to a Kronos iSeries v 4.1 AS400 platform. Liaison between 2-4 project managers, 1-11 payroll processors, and 1-4 developers at any given time. Provided developmental solutions to current and future payroll systems in order to meet hospital standards and prevent manual intervention. Kronos configuration go-to person for Implementations team and payroll departments. Aided in parallel testing the hospital’s legacy system with the new iSeries based system. Provided technical support for Payroll departments undergoing transition. Performed effectively as a remote worker from Austin, TX to Nashville, TN.

SOFTWARE ENGINEER I-III/ACTING LEAD ANALYST, Sprint, Long Distance, Irving/San Antonio, TX (May 1997 – May 2004)Worked with both the Information Systems teams and marketing groups to define requirements and build approaches for software solutions for large scale, high-volume billing systems processing 6 million invoices a month. Successfully progressed through career earning two promotions. Duties included:• Lead team members through the design, development, implementation and support of software utilizing EDP methodologies. • Provided technical and professional training for team members• Subject Matter Expert on large Fortune 50 billing application processing $6.5 billion a year. • Proven history of working with customers and managing projects to estimate the project level of effort to achieve expected results on time and within budget requirements. • Coordinated and lead project team meetings.• Liaison between development team and other applications for multiple projects.• Developed Project Test Plan and test case scenarios for application on 1000+ hour projects.• Interpreted charts and schedules for project test plan utilizing Microsoft Project.• Worked effectively as a remote worker in San Antonio, TX to the Irving, TX office for over three years.