Amy B. Email & Phone Number

Covid Swabbing Team Administration and Support. Working closely and communicating daily with patients, clinical directorates, clinic teams, hospital@home and other departments to schedule, prepare and guide with Staff and Patient testing requirements.Utilising shiftpartner, EPR, PAS, microsoft and other trust wide systems to manage and maintain accurate master data and records.Undertaking swab testing preparation and clinician support on site. Capacity management along with prioritisation process development daily. Ensuring adherence to appointment procedure and control slot management.Improvement and enhancement of systems and processes. Complaints management and resolution.

London, United Kingdom

Skilled Project manager now of 13 years delivering internal and external customer facing systems and solutions on time to budget in worldwide organisations. Experienced at managing all stages of extensive projects along with financial budgeting & control. With a great understanding and application of leading global cross functional teams whilst forging effective stakeholder relationships to influence and enable successful deployments. Highly motivated individual, pro-active and energetic who appreciates challenging opportunities• Executing Projects of up to and over $1m across all phases.• Project Plan creation and Methodology (AGILE/Waterfall)• Resource allocation, management and billing• SOW creation and Vendor management • Collaboration with development and integrations teams worldwide for planning and delivery• Develop and Maintain all project documentation and governance• Ensure projects progress on schedule and within budget.• Developing and managing project budgets and costs.• Milestone management and risk mitigation • Communication and reporting to all levels of stakeholdersRecent Types of Projects * US NA Esker Project - CPS Lite methodology implementation * PIM and DAM Project - implementation Project (US)* CPQ Project (Apttus /SFDC) (US)* SFDC Customer Portal Shopping Cart Project - Trend/MY HBT (EMEA)* SFDC ORG alignment project - DEV/QA/PRD (Global)* PMT Subscription Billing (US/EMEA)* SFDC and Customer Portal Shopping Cart Phase 2 Project - (EMEA)* Warmstart Project Process - Analysis * PMT HPS PROS Pricing ONCLOUD implementation project - (US)Additional Roles:EMEA and NA B2B Support, Enhancements and maintenanceSAP Pricing administratorITPPM Super User / Testing

SAP Functional Implementation Leader for Order Management. Undertaking requirements, design, build, test, train and deployment of SAP ERP solutions tailored to business processes. Including Quote, Sales, Distribution, Customer Master data, Stock and Systems, Pricing, Rebates, Invoicing and Claims Management, Whilst applying LEAN methodology to streamline and eliminate NVA. Managing super users and SAP developers to integrate sub business units into the global enterprise solution within fixed timescales and framework.Deployments include United Kingdom, Ireland, Malaysia, Singapore, Jakarta, Hong Kong, Germany, Netherlands, France, Italy, Switzerland, Saudi Arabia and Dubai

General IT Project Management for EMEA business units within a global organisation. Providing end to end project management and improvement opportunities to internal and external customers. Supporting the IT community with Honeywell Operating System knowledge and guidance to enhance performance and cost reductions. Key project example being Implementation of automated Sales Order Entry eCommerce solution utilising OCR for UK and IRE integrated with SAP and Microsoft exchange email.

The Role involved Coaching LEAN principles into customer services to eliminate waste and maximise efficiency by introducing standardized work and best practices. Ensuring that knowledge sharing, change management, strategy deployment and coaching became a standard and training was undertaken to deliver and sustain change. Further activities included Training and support of the implementation of key HOS tools and behaviours such as LSW, Tiered Accountability, 5’s, SOPS, Kaizen and visual management engaging all levels of the department and utilising six sigma methodologies to deliver process improvements, root cause analysis and corrective actions to resolve service/process issue and additionally Participation in learning and development across the supply chain and HOS community sharing best practices and improvements.

To manage, progress, communicate and champion improvement projects for Customer Services teams and processes. Identifying the key areas of improvement, case justification for investment, ROI and measurable benefits, prioritise and implement design and project plans agreed with, and reporting to, the appropriate stakeholders. Provided Weekly and Monthly updates on projects/metrics and progress at stakeholder meetings. Lead multiple projects to streamline and centralise functional teams including automated order entry system driving reduced headcounts and increased VA. Additional responsibilities included commercial representation and lean support, achieving a good understanding of the end-to-end business processes such as production, commercial sales, logistics, credit control and claims.