Amy Sunshine Bolin, M.S.O.P. Email & Phone Number

Brentwood, Tennessee, United States

Greater Nashville Area, TN

• Challenged to train, lead, and evaluate a global team of 25 in 3 countries on proper research methods, record keeping, and reconciliation of open AR. Analyzed the impact of reconciliation activities on total open AR.
• Researched unidentified cash and coordinated internal payment transfers based on collaboration with other business units’ personnel – resolved $28M in 2019 / $35M in 2020.
• Managed globally diverse team of 25 people in a collaborative effort to reconcile accounts.
• Analyzed effectiveness of reconciliation training to ensure positive results.
• Created and facilitated effective training for credit and collections specialists.
• Supported internal and external audit activities ensuring no penalties were applied.

La Vergne

• Analyzed existing processes, used problem solving methodology, and gathered insights from team members to propose new, standard processes. Created training materials and implemented process improvements.
• Conducted research as needed for A/R to resolve payment discrepancies.
• Prepared proposals for bad debt write off and potential agency placement.
• Researched unpaid invoices, dividing those that should be written-off and those that should be sent to third party agencies, to reduce overall receivables.
• PCI - Processed payments and maintained credit card records to ensuring compliance to credit card usage standards and law.
• Reviewed and continuously improved processes to increase efficiency and ensure quality.

Nashville, Tennessee

• Prepared and distributed weekly communication to members informing them of weekly updates to price adjustments, and product additions and discontinuances.
• Facilitated contract renewals with vendors to retain business relationships.
• Analyzed sales data to determine viability of relationships with existing customers.
• Maintained item and pricing database assuring sales force the most current and accurate data to quote to vendors.

La Vergne, TN

• Cultivated relationships for effective teamwork and led a team of 15 accounts receivable specialists in achieving goals and surpassing targets. Trained new specialists and coached senior specialists and participated in.
• Oversaw collections portfolio averaging a financial exposure of $50 million.
• Supported external auditing to ensure compliance to financial standards
• Analyzed aging to understand payment trends and identify issues.
• Accurately, reviewed, approved / denied, and processed financial write-offs ***general ledger
• Reviewed collectors’ accounting statements and sub-ledger reports for accuracy.

La Vergne, TN

• Succeeded in managing a $20M portfolio while mentoring junior collectors in both the job and personal development.
• Created and delivered training materials to new hires in the accounts receivable department.
• Audited training effectiveness to ensure proper methods were adopted.
• Introduced to and used LEAN methodology for process improvement.
• Worked collections portfolio averaging a financial exposure of $20 million dollars.
• Prepared weekly and monthly sub-ledger reports for clients to use in their general ledgers.

La Vergne, TN

• Reviewed, understood, and utilized multiple return goods policies and used multiple pricing schemes to create credits depending on client specifications
• Answer questions from Clients about the returns process
• Helped develop and implement time and cost saving processes
• Backed up accounts for teammates when they are out of the office
• Received 2 company rewards for demonstrating teamwork

La Vergne, TN

• Received and inspected incoming returns
• Researched, analyzed, and processed customer returns
• Utilized Microsoft Office and SAP to manage work-flow and processes
• Documented order processing errors resulting in a return
• Assisted in the preparation and execution of physical inventory projects
• Conducted cycle counts

Master Of Science - Ms, Organizational Psychology, 4.0

Activities and Societies: HonorSociety.org

Bachelor Of Science - Bs, Psychology, 3.5

Associate Of Arts - Aa, Business Administration And Management, General, 3.6