Challenged to train, lead, and evaluate a global team of 25 in 3 countries on proper research methods, record keeping, and reconciliation of open AR. Analyzed the impact of reconciliation activities on total open AR.• Researched unidentified cash and coordinated internal payment transfers based on collaboration with other business units’ personnel – resolved $28M in 2019 / $35M in 2020. • Managed globally diverse team of 25 people in a collaborative effort to reconcile accounts.• Analyzed effectiveness of reconciliation training to ensure positive results.• Created and facilitated effective training for credit and collections specialists.• Supported internal and external audit activities ensuring no penalties were applied.

Analyzed existing processes, used problem solving methodology, and gathered insights from team members to propose new, standard processes. Created training materials and implemented process improvements.• Conducted research as needed for A/R to resolve payment discrepancies. • Prepared proposals for bad debt write off and potential agency placement.• Researched unpaid invoices, dividing those that should be written-off and those that should be sent to third party agencies, to reduce overall receivables.• PCI - Processed payments and maintained credit card records to ensuring compliance to credit card usage standards and law.• Reviewed and continuously improved processes to increase efficiency and ensure quality.

Prepared and distributed weekly communication to members informing them of weekly updates to price adjustments, and product additions and discontinuances.• Facilitated contract renewals with vendors to retain business relationships.• Analyzed sales data to determine viability of relationships with existing customers.• Maintained item and pricing database assuring sales force the most current and accurate data to quote to vendors.

Cultivated relationships for effective teamwork and led a team of 15 accounts receivable specialists in achieving goals and surpassing targets. Trained new specialists and coached senior specialists and participated in regular Kaizen events to improve processes.• Oversaw collections portfolio averaging a financial exposure of $50 million.• Supported external auditing to ensure compliance to financial standards• Analyzed aging to understand payment trends and identify issues.• Accurately, reviewed, approved / denied, and processed financial write-offs ***general ledger• Reviewed collectors’ accounting statements and sub-ledger reports for accuracy.• Investigated errors and created corrective and preventative (CAPA) action plans.

Succeeded in managing a $20M portfolio while mentoring junior collectors in both the job and personal development. • Created and delivered training materials to new hires in the accounts receivable department. • Audited training effectiveness to ensure proper methods were adopted.• Introduced to and used LEAN methodology for process improvement. • Worked collections portfolio averaging a financial exposure of $20 million dollars.• Prepared weekly and monthly sub-ledger reports for clients to use in their general ledgers.

• Reviewed, understood, and utilized multiple return goods policies and used multiple pricing schemes to create credits depending on client specifications• Answer questions from Clients about the returns process• Helped develop and implement time and cost saving processes• Backed up accounts for teammates when they are out of the office• Received 2 company rewards for demonstrating teamwork

• Received and inspected incoming returns• Researched, analyzed, and processed customer returns• Utilized Microsoft Office and SAP to manage work-flow and processes• Documented order processing errors resulting in a return• Assisted in the preparation and execution of physical inventory projects• Conducted cycle counts