Maintained and repaired equipment, employing diagnostic skills to diagnose and correct malfunctions.Used ticketing systems to effectively prioritise end-user issues and minimising equipment downtime.Ensuring all tickets received into helpdesk are dealt with within a timely manner, prompting and escalating where necessary.Lead on ensuring high quality office procedures and customer service.Creating "how-to" guides for staff, students and parents.Troubleshoot operating systems, hardware and software problems to identify root causes.Maintain 3CX Phone System.Ensuring inhouse and external website kept up to date with both updates and content.Setting up new starter accounts and laptops.MS Office.Experience with Tinkercad and brief experience with Makerbot 3D Printing software and printers.

Maternity Cover roleScreened phone calls and routed callers to appropriate parties.Provided printing, photocopying scanning support to colleagues.Created email notifications, invitations and agendas for meetings, events and appointments.Kept and maintained accurate filing system for preservation of office information.

Working with individuals with learning and mental health difficulties.Working with individuals to teach essential life skills to aid individuals to gain independence to live on their own.Supporting individuals to make phone calls to suppliers.Support individuals looking for both volunteer and paid work.Supporting individuals into the community.Writing up legal documents such as daily log notes to record the progress of individuals.

Within this role I worked closely with the Managing Director, creating sales estimates and quotations for clients.I ran monthly invoicing for clients and dealt with credit control weekly. I also ran reports using Quickbooks Online and entered bills from suppliers.I was first point of call for answering the phones and logging technical support tickets for clients. I also worked on the support mailbox and directed queries to tickets and created new technical support tickets.In busy times I provided 1st Line Technical Support for clients to aid support workers with their work loads.

Apprentice Technical Engineer at Adept IT Limited, completing coursework and dealing with technical support queries and issues.Aiding clients who have technical issues and working within a team to resolve issues.

As a Sales Assistant, I was responsible for helping customers, cash handling and checking in deliveries.