Amy Broadhead Email and Phone Number

NetSuite Optimization Admin, Customer Service Manager, Inventory Manager, Production Scheduling, and SOP Creator/Implementer. Project Manager for all systems upgrades and integrations.

Leading Inventory Procurement, Warehouse Operations, Customer Service, Project Management, and Lead Product Developer.

- Supervised Sales Account Operations and Allocation; making sure processes are clear and executed effectively- SOP Creation including QC, RMA, and Production WIP Reconciliation Processes- 8 years’ experience managing Overseas Production of goods including QC, Vendor Compliance and Manual, Purchasing, Import/Logistics and Inventory- Prepare and Execute demand plan for each Seasonal Buy using Forecast and Demand Analytics- Implemented and Managed Vendor Compliance as well as the Chargeback Program, recovering $100,000+ annually for the company.- New Product Training Lead for customer service team- Supervisor to the Tavik.com Merchandiser and Ecommerce Inventory Team- Ecommerce Inventory Allocation and Analysis- Sale and Inventory Report Creation and Maintenance for all Tavik Sales in both Netsuite ERP System and Excel using Pivot Tables V-Look Up’s and other complex formulas- NetSuite ERP system Super User- Project Management: ERP and NuORDER Integration and Implementation Lead- Database Management for over 70,000 skus

- Managed the Production Schedule for up to 7 Vendors - Purchased and Planned Seasonal Product Buys, Raw Materials, and Packaging Materials using Lean Sigma 6 Strategies- Provided all Sales and Inventory Reporting for TAVIK Sales and Marketing Teams- Working alongside my Freight Forwarder, managed the Import and Delivery Schedule, Shipping Documentation and Customs clearance for all product categories- Created Shipment SOP and Instruction for the 3 PL in Hong Kong (Janco) regarding Tavik Branded Products- Worked closely with the QC Manager to ensure product was up to customer compliance standards - Managed the EDI UPC Catalog's for ALL Incipio Brands via Intertrade and GXS- Open Text

Responsible for Inventory Replenishment and management, Forecasting, buying, and demand planning for major customer accounts, serves as the direct contact with our Vendors in China.

Managed order production for key accounts; RVCA, Burton Snowboards, Stussy, and AFTCO Bluewater. Purchased goods to build product; cotton t-shirts and fleece, hang tags woven labels, etc. Prepared international shipping documents and scheduled freight with designated logistic companies. Managed invoicing for designated accounts as well as wire initiation for over seas products.

Manage all customer service links; email, phone, web, mailManager warehouse staffUpdate inventoryMerchandise apparel on websitesPerfoms refuns/returns, charge special ordersCreates end of month Batch reports for all external purchases for accounting.

-Customer Account Management-Processing of customer orders-Shipment allocation-Logistics-Invoicing

Lead secretary for all ESPN Zone upper managment. Aswered all incoming calls, forwarding calls accordingly. Handled customer inquries, assisted in creating spread sheets and employee schedules. Acheived more than 13, 100% secret shopper, employee evaluations.