Amy Brough-Aikin

Amy Brough-Aikin Email and Phone Number

Customer Excellence Communications Executive @ TUI
Manchester, England, GB
Amy Brough-Aikin's Location
Manchester Area, United Kingdom, United Kingdom
About Amy Brough-Aikin

My passion and experience lies in customer service, sales and hospitality. I am available for work immediately within these sectors. Throughout university, I balanced two jobs with my local council, as a bartender and leisure attendent, with university work. My impeccable time management skills saw me successfully earn a First Class degree with Distinction from the University of Nottingham. My dedication and commitment to my employer, additionally, earned me further work through Bury Council. In early 2019 I spent three months working in an administrative role as an elections assistant before returning to work overseas. I have worked seven seasons abroad as a Service Delivery Representative with TUI, in multiple hotels, with various guest demographics, and in very different destinations. In between work, I have travelled independently esstensively. I have earned various awards for my impressive KPI results, including best sales, problem solving and customer service scores. In Summer 2018 I successfully completed the "JUMP" program into Junior Management whilst working in Croatia. In September 2019 I furthermore achieved another promotion to the role of Service Delivery Team Manager.I am incredibly passionate about travel and people. My friendly, enthusiastic manner and keen desire to learn new skills has seen me thrive in all my job roles. As such, I look forward to what the future holds.

Amy Brough-Aikin's Current Company Details
TUI

Tui

View
Customer Excellence Communications Executive
Manchester, England, GB
Website:
tuigroup.com
Employees:
34134
Amy Brough-Aikin Work Experience Details
  • Tui
    Customer Excellence Communications Executive
    Tui
    Manchester, England, Gb
  • Tui
    App And Digital Services Executive
    Tui
    Manchester, England, Gb
  • Tui
    Service Delivery Representative
    Tui Apr 2016 - Present
    Customer Service and Sales Assistant for TUI Destination Experiences overseas. •Successfully exceeded KPIs in customer service, problem solving and sales targets for four consecutive years•Maximised sales profit by efficiently managing my time to optimise face-to-face interaction with customers •Implemented guidance and training to junior colleagues to reduce costs and improve understanding of digital sales platforms •Adaptable and versatile, having worked in a variety of destinations and hotels across Europe with vastly different customer demographics•Promoted to Service Delivery Team Leader October 2018 and Manager October 2019
  • Bury Council
    Bar Staff
    Bury Council Apr 2012 - Feb 2020
    Elizabethan Suite
    Customer service, sales, hospitality, problem solving, conflict resolution, long hours, unsociable hours, strong work ethic, not shy away from difficult situations
  • Bury Council
    Elections Assistant
    Bury Council Feb 2019 - Apr 2019
    Bury, Greater Manchester, United Kingdom
    Casual contract, administration, phone experience, IT experience, customer service, time management, office work
  • Bury Council
    Leisure Attendant
    Bury Council Jan 2011 - Apr 2016
    Bury, Greater Manchester, United Kingdom
    Lifeguard, basic first aid skills, customer service problem solving, crisis management, ability to think on my feet, friendly, approachable

Amy Brough-Aikin Education Details

Frequently Asked Questions about Amy Brough-Aikin

What company does Amy Brough-Aikin work for?

Amy Brough-Aikin works for Tui

What is Amy Brough-Aikin's role at the current company?

Amy Brough-Aikin's current role is Customer Excellence Communications Executive.

What schools did Amy Brough-Aikin attend?

Amy Brough-Aikin attended University Of Nottingham.

Who are Amy Brough-Aikin's colleagues?

Amy Brough-Aikin's colleagues are Klinge Chantal, Cathy Mclachlan, Lisa Ramsay, Laurence Agrapart, Ni̇hat Aydoğan, Mikail Starmi, Matthijs Van Der Marel.

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