Program Officer Administration Training, development, empowerment of Customer Service and Administration staff to provide top level customer service ensuring the brand reputation of the RAA is maintained at all times.

I am 1 of 3 members of the Independent Appeals Panel. The panel was established to provide independent recommendation back to the RAA on the back of a refused decision that was appealed.

Program Officer of Horticultural Netting Program - TrialTraining and development of staff conducting assessments.Making decisions based on eligibility to the guidelines.Tracking the budget to ensure that the limited funding pool is not over subscribed.

Overseeing programs within the Customer and Programs team:- Varroa Mite Reimbursement- Farms of the Future- Customer Service Team- Application Review TeamManage the review process for the Varroa Mite response whereby an applicant is not satisfied with the outcome. I coordinate the review to go to an independent panel of subject matter experts. I prepare the agenda, minutes, review the briefing notes before it is distributed to the panel.

Program Officer - Emergency Water Infrastructure Rebate Scheme