Amy Buck Email & Phone Number

Sheffield, England, United Kingdom

• Have specific responsibility for leading a team of 10-20 Operators and Call Handlers ensuring the delivery of the performance standards set for the team and individuals, management of sickness, welfare, and development of team members.• Update Communications Managers on any issue which might have an impact upon the performance of the control room or an incident of a serious nature.• Assist the Force Incident Manager in the role of Silver Support.• Monitor Health and Safety issues relating to yourself, team members and the control room, making appropriate recommendations to your supervisor. • Advise and guide team members in relation to Health and Safety at work regulations and display screen equipment regulations and ensure compliance.• The promotion and monitoring of performance development journals and completion of PDR’s.• The implementation of a culture of excellence through training and support of team members.• The staffing of the major incident room when necessary.• Provide support to the Force Control Room supervisors in order to achieve departmental, district and Force objectives.

United Kingdom

• Receive and critically assess all types of contacts including 999, 101 and other types of contacts, by telephone or online, from the general public, police and other agencies, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.• Identifies the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.• Assesses risk and identifies the appropriate action to resolve or determine the appropriate agency, deployment grading and priority of contacts.• Manages customer expectations regarding the service that can be provided by giving advice and taking appropriate action.• Maintains accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.• Use a variety of applications and systems to maintain and update incident records, audit trails and resource availability to measure and improve performance.• Follow up contacts received to agree resolution and close down contact and file appropriately to meet organisational and national requirements.• Analyses and codes reported crimes to national guidance and files appropriate to enable accurate reporting of local crime statistics.• Act in adherence to all other legal frameworks, key working principles, policies and guidance relevant to the role.• Ensure that the Graded Response system is carried out correctly.• Operate the appropriate Airwave, UHF and VHF radio network, linked to operational patrols within the guidelines and procedures of the Force.• Deploy resources to incidents within the guidelines and procedures of the Force.• Operate message systems, fax and others including maintaining a watch on internal messages.• Has knowledge of all Contingency plans and implement when necessary.• Monitor CCTV IMAGES where appropriate.

Doncaster, England, United Kingdom

• I am trained in Procedures for Safeguarding & Child Protection and ensure that the procedures are applied in all aspects of my role.• I am an experienced Pupil Supervisory Assistant supporting groups and individual pupils within a range of year groups.• I am fully aware of and comply with policies and procedures relating to child protection, health, safety and security, confidentiality and data protection and able to report all concerns accordingly.• I support the use of ICT in learning activities and develop pupils’ competence and independence in its use.• Encourage pupils to interact and work co-operatively with others and engage all pupils in activities.I competed this role and college training during the Covid pandemic.

• Dealing with first point of enquiries from a range of access points, including face to face, telephone, reception, email, online and digital channels to target timescales.• Dealing with repairs, rent, anti-social behaviour, private lettings and homelessness.• Processing Housing applications, payments, allocations, assisting with bidding, right to buy and mutual exchanges.• Making appointments for visiting officers and trades staff.• General administration using a full range of ICT systems.

Adwick Le Street, England, United Kingdom

• Dealing with emergency calls and prioritising them, talking to people and gaining crucial information.• Maintaining contact with the team at the scene of the incident and keeping up to date with the situation and ensuring staff safety.• IT literate - I am proficient using software and systems.• Monitor and respond to a variety of technical systems and alarms.• Ask vital questions and provide pre arrival instructions for emergency medical calls

Liverpool, England, United Kingdom

• Managing a caseload of long term unemployed people with multiple barriers to employment.• Providing information, advice and guidance to customers, proactively removing barriers through enthusiasm, support and encouragement.• Delivering employability skills training to service users on a 1-1 and group basis to enhance confidence, motivation and self esteem.• Providing innovative solutions to enhance team performance.• Effective engagement with employers to ensure vacancy capture and results.• Proven track record of quality interventions, with keen eye for detail.• Consistently over achieves key performance indicators including job and retention rates.

Doncaster, England, United Kingdom

Various roles completed during this time. These include roles of Modern Apprentice, Customer Service Advisor, Community Safety Warden and Area Support Assistant within the local community for members of the public and elected members.