Amy Bucklin Email & Phone Number

Company focus: software development kit for graph and data visualization applications, graph database browser, and business process and model-based engineering applicationsWork with internal resources and subject matter experts to produce technically accurate content that adheres to quality standards and style guidelines. Create graphics and screenshots for product documentation. Coordinate and organize review cycles and maintain schedules.• Use DITA-compliant text editor to manipulate… Show more Company focus: software development kit for graph and data visualization applications, graph database browser, and business process and model-based engineering applicationsWork with internal resources and subject matter experts to produce technically accurate content that adheres to quality standards and style guidelines. Create graphics and screenshots for product documentation. Coordinate and organize review cycles and maintain schedules.• Use DITA-compliant text editor to manipulate document content and structure. • Review user interfaces to ensure quality and consistency of style standards.• Edit legal documents, Word templates, service time sheets, and marketing collateral such as press releases, product webpages, emails, datasheets, and presentations.• Assist in the training and development of junior-level writing staff. Show less

Nh, Nc, Italy, Scotland

Remote

Company focus: patient-centered technology for the healthcare industryWorked with Development and subject matter experts to create implementation materials such as JIRA for Implementation Project Management. Worked with Marketing to develop standard formats for internal and external communications and create marketing collateral such as one sheets, mailings, and white papers. Assumed notetaker role for internal meetings and pre-implementation discovery meetings.

Remote

Developed configuration and release notes for quarterly releases of certified Electronic Health Record (EHR) software. Updated online help, best practice presentations, and other end user documentation to reflect new features. Reviewed training courses for accuracy and clarity.

Remote

Developed and updated end user documentation for certified EHR software (release notes, configuration notes, online help) and internal process documentation. Responsibilities also included:• Creating hands-on training material for new customers• Documenting best practices for configuration and use of EHR software• Editing conference presentations and providing presentation support at annual conference• Editing customer communications

Remote

Ensured that global-marketing materials were accurate, clearly written, and had a consistent look and feel. Collateral included white papers, solution briefs, customer success stories, and newsletters.Maintained strict adherence to writing and editing standards and approved branding and positioning guidelines. Worked with writers and content owners to resolve issues and proactively informed all involved parties of current status of assignments on a regular basis.

Merrimack, Nh

Worked as part of a team to write operational procedures for internal end users. Researched, interviewed, and attended meetings to develop an in-depth understanding of Fidelity's processes and related documentation environments. Reviewed and edited the work of other writers as a member of the Quality Team.

Nashua And Amherst, Nh

Hewlett-Packard -- Edited operating system and platform transition documents such as planning assessment documents and third-party white papersTransparent Language -- Revised online help files and edited grammar filesHand Spun New England -- Edited student and lab guides for Hewlett-Packard training courses; tested remote access labs that covered UNIX system administration and network management