• Monitor and track shipments to ensure load and delivery deadlines are met • Manages close relationships with agents and drivers to ensure • Request specialty relocation services, crating and installation services from third party company• Update database with notes regarding changes and communications – weights, dates, addresses changes, etc.• Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments

• Lead team by example and communicating updates from management through email and MS Teams• Facilitate weekly huddles using MS Teams video and/or audio• Train new clearings coordinators• Answer calls from agents, drivers and military bases regarding military member’s shipments• Manages close relationships with agents to ensure DPS is updated a timely manner per BVS 2.0 metrics• Effectively communicate with agents and customers via telephone and email regarding status of shipment• Updates database with communication notes regarding ETAs, arrivals and delivery of shipments• Authorize driver/DA offload within turnaround time goals• Request SIT (Storage in Transit) in DPS; respond to denials to ensure SIT approved• Preforms additional administrative tasks

• Monitor and track shipments to ensure delivery deadlines are met • Manages close relationships with agents to ensure pre-move surveys are provided in a timely • Requests accessorial service requests into the DPS system; follow up on requests• Submit pre-approval requests for specialty relocation, crating and installation services • Document changes and communications– weights, dates, addresses changes, etc.• Generate bill of load for shipment release within deadlines• Preforms additional administrative tasks

• IOMI (International Office Moving Institute) Certified• Strategically planning and implementing all aspects of project overview moving offices, office furniture, cubicles, ware-housing and industrial equipment, etc. nationally and internationally in a timely response in a fast-paced environment; Establish load plans specific to goods; All documentation scanned and/or handled electronically• Follow administrative process for customer set up and credit approval; Establish certificates of insurance• Coordinate walkthroughs, planning calls to develop scope of work and communicate service requirements and client expectations; Document final scope, timelines and all pricing; Generate and deliver proposals electronically; Establish signed orders for service; Obtain client specific purchase orders, tracking numbers and approvals• Worked directly with account managers, US Suddath branch locations, US & International 3rd party vendors, operations, customers, carriers and respective billing departments for accountability and insured transparency and accuracy from start to finish of move request • Prioritized as situations arose throughout the day, multi-tasking, organizing workflow, exceed meeting deadlines, sup-porting other coordinators when needed