A possible summary is:As an Technology Project Manager at Valvoline, a global leader in automotive lubricants and services, I lead and support multiple projects that drive innovation and excellence in the industry. With over 20 years of experience in sales and customer service, I have developed strong project management, data analysis, communication, and problem-solving skills that enable me to deliver successful outcomes for the organization and its stakeholders.I hold a Lean Six Sigma Green Belt certification and have applied it to improve processes, reduce costs, and increase efficiency across various functions and departments. Previously, as a Project Analyst, I used Microsoft Office tools to perform data analysis and generate reports and recommendations for senior management. As a Business Development and Virtual Call Control Supervisor, I managed and coached a team of inside sales representatives and call center agents, ensuring exceptional service and results. I also leveraged my virtual call control skills to handle complex and escalated calls, enhancing customer satisfaction and retention. I am passionate about collaborating with diverse and talented teams, learning new technologies and best practices, and contributing to the growth and success of Valvoline.