Amy Camacho Email & Phone Number

Gainesville, Va, Us

Gainesville, Va, Us

Mclean, Virginia, Us

Create, monitor and analyze project schedules per standards of project best practicesTrack, analyze and report information appropriately to assist project teams with resource managementEnsure accuracy of reports, including evaluations of weekly reports, project schedules and version control auditsCoordinate project schedules, tasks, meeting updates and efficient distribution of reports Perform cross functional coordination that identifies project issues, monitors action items, and collaborate with other project managers for resolution Create and manage resource management plans and tools through the PPM platform, Plan view Monitor RAID logs for issues across the program that could impact resources Establish a new change request/change order process for projects managed through the SOA PMOCollaborate with cross functional teams to prioritize change requests and evaluate impact to project schedule, scope and resources Collaborate with cross functional areas to manage change requests from clients

Mclean, Virginia, Us

Position: Customer Training Operations Lead 7/2016 – Current • Lead the planning and implementation of projects determining projects scope, goals and deliverables•Liaison between internal functional areas, supporting 15 senior managers, external contractors such as High Point Global (HPG) and Next Generation Support (NGS), and the contract client Centers for Medicare and Medicaid Services (CMS)•Manage multiple global and site-specific projects, maintaining projects schedule, team progress, deliverables and ensuring the overall success through project completion •Provide direction and support to project teams through effective communication and clear expectations•Mitigate potential risks of project impacts and ensure overall success of the project •Performing effective communication getting ahead of any issues that could impact the CCO Contract service level agreements being met •Preserved cross functional business partner relations in addition to supporting teams of 200+ members in multiple functional areas and assisting in sustaining Service Level Agreements (SLA) and Quality metrics •Use critical thinking skills to make decisive well thought out decisions about issues that needed to be escalated to other departments and leadership •Working to support both Medicare and Federally Facilitated Marketplace (FFM) on the Customer Contact Operation (CCO) contract as the Customer Experience Liaison by working between functional areas, coordinating initiatives to improve both Training and Quality Departments and assist with local and global projects •Researching trends and supporting multiple functional areas as a Subject Matter Expert while managing global and site-specific projects•Provide technical expertise and departmental consulting for the alternate channels teams of 500+ members, such as Text to Telephone (TTY), Web Chat, Email and Written Correspondence to support Quality and Operations Departments