Amy Carson Email & Phone Number

Toronto, Canada Area

Managing all aspects of CX research for various internal portfolios.

Toronto, Canada Area

• Manage and implement complex financial NPS programs involving program operations, execution, ongoing performance, and translating survey data to a thoughtful story with actionable results.
• Manage the full relationship between client and all internal and external vendors.
• Effectively collaborating with all key internal operation groups (data collection, data processing) to ensure that reliable results are delivered to the client in a timely, cost-efficient manner.
• Manage external vendors to ensure programs ran smoothly.
• Present research findings to client contacts and key stakeholders.

Toronto, ON

• Ensured all stakeholders are kept up-to-date on the progress of programs milestones and timelines.
• Set expectations with corporate clients to avoid any delays in key sign-offs.
• Develop and maintain project plans, ensuring that programs are delivered on time and within budget.
• Involvement in all levels of UAT for all corporate client tools and deliverables to ensure client requirements are met.
• Create documentation to capture all program requirements.
• Participating in developing the redesign of the Interactive Online Customer Experience Reporting tool.

Toronto, Canada Area

• Served as a Project Director Functional Role Lead. Helped develop processes/best practices. Provided and developed training materials. Provided support, coaching, and mentoring to the team’s existing and new members.
• Managed multiple client relationships for some of the company’s largest financial clients in North America with ongoing revenue generating responsibilities.
• Ensured that all departments had documentation and information necessary to guarantee correct and on time completion of program through all phases.
• Demonstrated ability to work effectively with internal cross functional team environment, including Executive Level Management, Managers, and other senior members.
• Active member of the Online Methodology taskforce that was responsible for the creation of Greenwich’s original online data collection offering.

Newmarket, Ontario

• Was the Client Services Coordinator for company’s larger food service distributor clients.
• Was the lead primary recipient to receive SPSS data from field vendors and to prepare for analysis.
• Developed a Global Market Trending Newsletter for the food service industry, showcasing the fastest growing food trends in the food service industry.

Toronto, Canada Area

Placement for the Georgian College Research Analyst Program (RAP).

Post Graduate Diploma, Research Analyst Program (Rap)

•Graduated with the following courses: Survey Design and Analysis, Fundamentals of Statistical Analysis, Advanced Statistical Procedures.

Bachelor Of Arts (B.A.) Honours, Sociology

•Graduated with the following courses: Understanding Sociology, Research Methods and Data Analysis, Advanced Research Methods, Classical.