Amy Charles Email & Phone Number

Austin, Texas Metropolitan Area

Austin, Texas Metropolitan Area

The Domain, Austin, Texas

Areas of responsibilities include customer experience, community outreach and events, the Loyalty and Athleta Card program. Measure and report to the general store manager on metrics and ROI data on a regular basis. Set the energy and tone for the team and bring the brand to life for our customers. Achieved a #1 company wide ranking for the Loyalty and Athleta Card program in 2020.

Boston, Massachusetts, United States

Managed payroll, accounts payable and receivable, bank reconciliation, and financial statements. Completed state and federal monthly, quarterly, and yearly corporate filings.

Brookline, Massachusetts, United States

Managed accounts payable and receivable, bank reconciliation, and financial statements. Prepared profit/loss documents for tax filings. Completed state and federal monthly, quarterly, and yearly corporate filings. Taught pottery classes 1/1998-6/2009.

Cambridge, Ma

Achieved best “comp” sales increases in the Galleria for 4 months. Reduced shrink from 8.87% to 1.88%. Directed weekly floor moves in the largest store in the northeast. Trained new store managers for the region.

Boston, Ma

Achieved daily and weekly sales goals for the highest volume store in the district. Interviewed, hired, and trained new employees, and supervised staff of 20 sales specialists. Completed weekly scheduling and conducted inventory.

Boston, Ma

Implemented client list and designed outreach to targeted customers. Managed all operations for this upscale shoe boutique including buying, merchandising, and relocation to Newbury Street.

Boston, Ma

Promoted five times to largest department with sales around $4 million annually. Achieved top department sales nationwide through “back to school” 1995. Achieved lowest employee turnover percentage company-wide, 1994-1996. Trained new managers for the region. Completed specialized training in loss prevention at this fast-paced department store with gross annual sales of $12 million, reducing shrink from 4.0% to 1.43%. Implemented district-wide cardboard recycling program.