Amy C. Email & Phone Number

• Proactively work with customers to minimize churn• Analyze customer’s contracts and agreements• Respond to customer inquiries regarding contract status, moves, and cancellation requests• Respond to customer inquiries by phone and email in a professional and timely manner• Negotiate with the customers in order to resolve disputes and maintain customer relationships• Preparation of customer service agreements and other documentation as necessary to manage customer relationships in the most optimum manner• Assist with management of customer relationships as they relate to potential customer churn and arrange meetings, conference call as appropriate• Determine and calculate early termination fees and provide this information to customers in a professional and accurate manner• Accurately document all interaction with customers that may affect customer churn• Work with accounts receivable to ensure that customer billing is accurate

• Manage and support corporate accounts for both Wireless and Wireline services• Support accounts post-sales, including on-boarding• Support accounts with any issues that may occur including billing, ordering and troubleshooting• Partner with internal departments for cross collaboration for timely issue resolution• Analyze data and monitor accounts to identify savings opportunities and implement cost saving changes• Run reports for the customer when requested• Primary and single point of contact for escalations through resolution• Build a strong relationship with the customer and be their advocate • Develop and conduct Quarterly Business Reviews with customers• Maintain and support online tools including customer training and tool management

• Take incoming calls from new and existing customers• Answer general questions about company and how site works• Provide customers with order information• Assist customers with any problems that may occur while they are using our services

• Cold call for new accounts• Present products to potential new policyholders• Enroll new policyholders• Assist current policyholders with any problems that may occur

• Process applications• Attend on-sites• Sell wireless phones to new and existing customers• Answer inbound customer calls• Provide potential customers information and evaluate existing customers’ accounts• Solve problems that may occur• Be the single point of contact for our corporate accounts• Acquired sales, customer service, communication and multi-tasking skills

Marketing

Education record