Amy Christopherson Email & Phone Number

United States

Minneapolis, Minnesota, Us

Responsible for managing national clients covering approximately $12M in total revenue at sector level. Providing day-to-day customer service excellence to ensure each client remains active and satisfied.• Provide corporate and local level support to clients in relation to their vending and office coffee programs.• Facilitate new client rollouts. Partnering with project team to ensure all expectations are met in a timely manner.• Develop client specific initiatives to help maximize the vending and coffee programs at each site. • Provide customer driven reporting each month to clients based on the information they are seeking.• Hold quarterly business reviews for each client to get a pulse for what is continually important to each customer.• Manage all aspects of the contract to ensure compliance and that all necessary adjustments are made from the Client and Compass standpoint.

Responsible for managing the relationship and overall performance of all Canteen Corporate Vendors within 3 divisions. • Handling escalated service calls and ensuring proper and timely resolution.• Rolling out new client projects and initiatives. Manage to strict timelines and product requirements.• First point-of-contact for Canteen Corporate branches.• Partner with the client team to manage proper equipment sets and poor volume machines.• Attend all division meetings and present to the teams on current Best Vendors initiatives and updates.• Communicate all pricing initiatives and manage to current pricing compliance.• Manage branch performance and escalate to division leadership when needed.

Overall responsible for the efficient, high-quality execution of the global projects in the field offices. Work to ensure flawless project implementation from start to finish. Partners with sales in the beginning to make sure that the projects are set-up for successful implementation, as well as work with the consultants throughout the delivery. • Manages and supports key global accounts, partnering with internal and external contracts throughout all stages of engagements. Works with a global team to plan approach, consider alternatives and course corrections as needed to ensure the success of all engagements.• Support design and development work managed by project consultants.• Working with field operating offices to source and deliver work.• First point-of-contact for the clients. Works to coordinate all logistical and administrative aspects of each project from start to finish.• Trains and supports client resources in the delivery of PDI’s offerings.• Ensures proper documentation and processes are set in place for programs.• Manages global team communications and document version control.