Amy Clapham Email & Phone Number

San Diego, Ca, Us

• Substituted in TK through 12th grade, including SPED, ESN (mod/sev), leading daily activities in various subjects.• Implemented engaging enrichment activities to enhance student learning experiences.• Managed classroom dynamics effectively to create a positive and conducive learning environment.

Fremont, California, United States

I was hired for a newly created position where I leveraged client service management, analytics, strategic thinking, negotiations, and operations expertise to assist and lead clients in solving challenges in a scalable way, support rapid growth, and fortify long-term business strategies.- Played a key role in leading teams to provide exceptional support, effectively directing a team of direct reports globally, underscored by achieving an impressive Net Promoter Score (NPS) of 9 out of 10 from all clients.- Established requirements for a new application set to be utilized by 100 company personnel—transitioned from an outdated Excel-based system to a modern solution, effectively allocating resources and managing a $1.5M budget.- Hired and led a uniquely skilled technical team to build the app and worked closely with the development team to ensure a seamless user experience and establish stringent cybersecurity measures, impressively meeting 100% of deadlines.- Cross-trains teams to ensure seamless client interaction and effective delegating during team member absences.- Seamlessly navigates the challenge of educating clients about unknown project aspects, meeting strict deadlines, clarifying requirements, and effectively managing pushback.- Pursued opportunities for professional development to successfully navigate the intricacies of app development, gaining a strong understanding of technical requirements and collaborative efforts involved.- Led a team of Salesforce experts by proactively obtaining my certification to gain a fundamental understanding of their work and enable effective communication.

Fremont, California, United States

Here, I directed the Environmental Health & Safety program across 50+ locations in North America, fostering collaboration among clients and cross-functional teams to optimize cost while addressing staffing, professional development, compensation, and safety and health concerns. In this role, I facilitated the resolution of complex projects for a seamless experience, including the deployment and delivery of programs specified by the client, often in extremely compressed timelines.- Provided key support for a substantial contract under the guidance of a dynamic senior leader.- Spearheaded the hiring and onboarding of new employees while dedicating time to resolving HR issues and ensuring the successful implementation of safety programs.- Launched 12 new client locations within a 2-month timeline in the wake of COVID-19—selected leadership, hired staff, onboarded new hires, and interfaced with multiple clients to plan for and address operational issues such as performance management, security access, facilities, training, and reporting.- Managed a team of over 600 employees to successfully support a client-design program and drive performance while leading health and safety measures during COVID-19.- Demonstrated exceptional organizational skills and leadership to manage a team across three time zones, including 30 supervisors, ensuring all staff remained gainfully employed, maintaining client satisfaction, and adhering to CDC guidelines.- Navigated the complexities of personnel management, overseeing a diverse team of employees during an employment shutdown—ensured adherence to SOPs and determined appropriate terminations for the company's benefit.

Kent, Washington, United States

As Program Resource Manager for a nonprofit, I coordinated with regions to implement a robust volunteer succession plan and sustainable volunteer recognition program, ultimately enhancing volunteer retention. I was entrusted to direct a team of senior volunteer and social media coordinators, setting clear objectives and fostering an environment that drove individual productivity and team success.- Drove robotics STEM program to recruit and train new volunteers as well as provide ongoing education to existing volunteers in collaboration with alumni and coaches.- Developed a standardized, dedicated volunteer program, ensuring adequate resources to address challenges and recognize achievements, notably increasing the program from 2500 volunteers to over 3600.- Implemented proactive advertising strategies for volunteer recruitment, effectively closing the gap in volunteer availability for competitions prior to a COVID-19 layoff.- Created a monthly, comprehensive community newsletter for approximately 3600 community and volunteer members, providing updates on upcoming competitions and available resources.- Cultivated and nurtured relationships with community stakeholders through interactive collaboration, collaborating with companies such as Boeing for various events, including Giving Tuesdays—recruited volunteers, boosted participation in competitions, and leveraged social media platforms to increase business for volunteers.

North Bend, Washington, United States

I provided senior-level leadership to teams, monitored performance, and devised innovative plans for professional development. Notably, I mentored and developed a highly skilled and dedicated team by identifying training needs and conducting training sessions to improve employee capabilities.

Bellevue, Wa

I was promoted from sales group administration to operations, leading a team of FTE and contracted staff to facilitate learning management applications. In this role, I oversaw a multi-million-dollar L&D budget, ROI, and value statements to achieve the company's financial goals. I also led a full life cycle project for a Content Management System (Documentum) and Training Request (in-house, SQL/Java) application development project to facilitate 100K+ users. Notably, I managed the upgradation of L&D software with an estimated ROI of $260K and the document library for the reader’s portal with an estimated ROI of $5M. During this tenure, I also decreased the time of curriculum developers by approx. 2600 hours per year by overseeing the planning and launch of platform applications.