Office/Client Services Administrator for a brand management company which provides uniforming, ad specialty, embroidery, and screen printing to over 450 local and national clients. Operated as liaison between sales, production and fulfillment. Served as Account Rep to corporate, educational, private and franchise clients. Coordinated 1.5 million dollars annually in orders from quote stage through invoicing. Standardized office and order processes and procedures. Responsible for apparel and supply purchasing, project quoting, invoicing, accounts receivable, online stores, complaint resolution, and quality control. Assisted with inventory management for 4 national clients with over 250 locations.

Provided a combination of telephone marketing, sales and customer service support to numerous educational publishing clients. Served as an Account Representative for school publishing companies. Presented, sampled, explained and sold state-of-the art K-12 academic programs to teachers, department chairs and district-level representatives.

Provided high quality educational and administrative leadership in the development, operation and maintenance of the USWA/LTV Steel Career Development Program and 10,000 square foot learning center. Developed and managed a $1.5 million annual budget. Provided educational counseling, academic advising and support to participants. Selected training vendors from business and academic providers through a vigorous RFP process. Planned and conducted special events including an Annual Open House & Education Fair, quarterly Student Registration Days and Student Appreciation Weeks. Designed and coordinated the quarterly class schedule as well as the production of all marketing and promotional materials. Presented at multiple annual conferences for the Institute for Career Development. Worked closely with the Local Joint Committee comprised of 5 USWA local unions and LTV Steel management representatives. Earned the Educational Service Award by the Office of Adult and Continuing Education, Cleveland Public Schools. Earned the Workplace Education Award of the Greater Cleveland Adult Education Council.

Designed an EAP program evaluation survey to assess service objectives and program performance. Assisted in and conducted EAP intake and clinical interviews.

Evaluated collegiate, military and professional coursework and incorporated credit into 19 academic majors. Improved transfer credit evaluation turn-around time by 91% within the first 6 months. Served as University liaison via registration workshops, recruiting events, orientations, presentations, and articulation agreements. Designed and maintained training manuals for policies, procedures an.d staff positions. Provided direct supervision of Transfer Credit Evaluator and Transfer Credit Assistant.

Processed and tracked transfer credit evaluations using personally designed system. Assisted the Transfer Credit Coordinator in requesting records and information. Trained new employees in the Admission, Academic Advising and Financial Aid Departments regarding the transfer credit evaluation process.